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Serra Volkswagen

Birmingham, AL

4.5
1,301 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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1490 Center Point Pkwy

Birmingham, AL

35215

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Showing 1,301 reviews

August 02, 2022

My car was held for 2 days with no service. This is the 6th time my air has been out. More

by keundrapharris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Fuller
2.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
2.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
2.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2022

Angel was truly amazing. He helped us in our time of need! My fiance and I prayed aboutaking this move and it's like everything just fell into our laps with ease. Thank you A More

by sdf0003
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2022

Traded my car on Monday and due to the dealership having to do its inspection of the vehicle I couldn’t pick it up until Saturday. No biggie. Wasn’t a deal breaker. More

by elijah34
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Wiggins
July 26, 2022

The people are super nice but the dealership need to be clean but otherwise good! More

by britt.ridley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2022

Iyonna was courteous, thorough, and kind in getting my recall done, and quoting me on other services. The waiting room was clean and comfy, and the woman who cashed me out (free! 😃) was energetic, cute, More

by tedtowork69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iyonna
July 18, 2022

Serra Volkswagen 4. 5 (745) Volkswagen dealer in Center Point, AlabamaOpen 27+ OverviewServicePartsReviewsUsed CarsUpdatesPhotosAbout REVIEWS FROM THE WEB DealerRat More

by suzannahnmiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2022

Horrible experience for my first time. I set my appointment a week in advance for 3:30pm. I arrived on time and they told me that it would be at least an hour so I just dropped my car off More

by alayisa.nash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know the workers name
July 16, 2022

I did not purchase anything from Serra Volkswagen. I purchased parts from Serra Nissan. The parts department is excellent service. More

by burtiiie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2022

I was sold a car that has several issues. The vehicle tire went flat withi n a week the oil light came on after 2 days along with the glow plug light. I returned for service with in one wee More

by bobbearmd
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
July 12, 2022

They don't do an inspection on the car or if they did I wasn't told. My mats were dirty,and oil or dirt we on my arm rest. I paid a lot of money to get my car fixed the service should have been better. More

by DLJOHNSON29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Badgewell
2.0
This rating includes all reviews, with more weight given to recent reviews.
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