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Serra Volkswagen
Birmingham, AL
1,274 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,274 reviews
August 25, 2022
Informative, took the time to diagnose the problem. Follow up with me. Always room for improvement Follow up with me. Always room for improvement More
by tanjanewme63
Verified CustomerEmployees Worked With
August 19, 2022
kayla was amazing and she help me get exactly what I wanted it was a pleasure to have her as my sales consultant. wanted it was a pleasure to have her as my sales consultant. More
by kingveronica40
Employees Worked With
August 19, 2022
In addition to being pleasant and knowledgeable Amanda was able to get my car in and out very quickly. was able to get my car in and out very quickly. More
by reginald.hope
Employees Worked With
August 17, 2022
Bethany and Theo were amazing, they worked very well with me and they got me exactly what I needed. This team worked to make sure I got the vehicle that I wanted. I absolutely love it. Thank you!!!! me and they got me exactly what I needed. This team worked to make sure I got the vehicle that I wanted. I absolutely love it. Thank you!!!! More
by karadavis1128
August 16, 2022
They were kind, professional and exceeded my expectations. They offered a coupon for a free tire rotation with my oil change. expectations. They offered a coupon for a free tire rotation with my oil change. More
by angie30
Employees Worked With
August 14, 2022
The woman at the desk was pleasant and helpful and the service seemed to be thorough and done in a timely manner. service seemed to be thorough and done in a timely manner. More
by mail4mrted
Employees Worked With
August 11, 2022
Dealership left lot to be desired. It seemed to me they are not expecting much business. They don’t have a waiting area that accommodate there clients. The Serra dealers in the area wi It seemed to me they are not expecting much business. They don’t have a waiting area that accommodate there clients. The Serra dealers in the area will put car up for sale that are not clean and without damage. I’ve bought several vehicles and I was really put back with what they offered. More
by fmbill31
Employees Worked With
Christian Jaimes
August 10, 2022
I am always taken care of when I come to this dealership. I never have any complaints! I never have any complaints! More
by brittian.amanda
Employees Worked With
August 06, 2022
Everyone was super helpful and kind. Would recommend to friends and family. Amanada explained what I could do in between oil changes as well. Would recommend to friends and family. Amanada explained what I could do in between oil changes as well. More
by ras451
Employees Worked With
August 06, 2022
Always excellent service each time I go outstanding customer service always telling up front in what they have to do customer service always telling up front in what they have to do More
by nicholsjosette
Employees Worked With
