Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serra Volkswagen
Birmingham, AL
1,274 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,274 reviews
October 20, 2022
I was promised car mats over a month ago for my 2019 Toyota Camry and still haven’t received them yet. Thank you. Toyota Camry and still haven’t received them yet. Thank you. More
by mzsandy1023
Verified Customer
October 18, 2022
you all never call people back and this is no way to keep a person business a person business More
by melodybass
Employees Worked With
October 15, 2022
All staff are great, friendly, and fast service. They always make sure to treat me with respect They always make sure to treat me with respect More
by 3kaplan16
Employees Worked With
October 14, 2022
I will never take my car to be service up there again. They left my oil cap and act like it’s was a simple mistake They left my oil cap and act like it’s was a simple mistake More
by quianab462
Employees Worked With
October 14, 2022
My experience at this dealership was very pleasant. I made an appointment with them. They took my car on time and diagnosed it rapidly. They gave me the results of what was going on and what needed to I made an appointment with them. They took my car on time and diagnosed it rapidly. They gave me the results of what was going on and what needed to be done. Then they repaired my car in the timely manner that they told me it would take. And the problem was resolved!!! More
by freemanwhite24
Employees Worked With
The nice lady at the service desk
October 14, 2022
Very friendly, completed service in reasonable time. Kept us apprised of work being done. Very satisfied. Kept us apprised of work being done. Very satisfied. More
by nstockman
October 11, 2022
Prompt and courteous service. Staff were great to deal with.would recommend to friends and family. Staff were great to deal with.would recommend to friends and family. More
by wayneclaburn
October 08, 2022
Good experience. Justvi. For a balance and rotation. Only thing was that it took 2 hours Justvi. For a balance and rotation. Only thing was that it took 2 hours More
by BRUCELOLLAR
Employees Worked With
September 30, 2022
Just bad service took long time and did not fix the issue and code still came up and had a new code after setvice and code still came up and had a new code after setvice More
by mbuescher40
Employees Worked With
