Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serra Volkswagen
Birmingham, AL
1,302 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,302 reviews
December 13, 2022
They did a good job overall. Did okay on time, not the worst by far in that area. Would have been a four star for sure if they would have remembered to check one of my tires that Did okay on time, not the worst by far in that area. Would have been a four star for sure if they would have remembered to check one of my tires that has a slow leak. More
by alan_thomason
Verified CustomerEmployees Worked With
December 10, 2022
The service was good and fast , It was took me about two hour to get an oil change and service. hour to get an oil change and service. More
by vernell.calloway
December 10, 2022
This is a great dealership. It's is especially customer service driven. I enjoy it because of this fact. It's is especially customer service driven. I enjoy it because of this fact. More
by marnitacook
December 03, 2022
Serra Volkswagen is the best dealership in all of Jefferson County. The Manager Amanda and staff all are spectacular. And you must say hey to Miss Maxine, she's the best. I refuse to change make of Jefferson County. The Manager Amanda and staff all are spectacular. And you must say hey to Miss Maxine, she's the best. I refuse to change make of my car because it's impossible to find a team as wonderful as Serra Volkswagen. More
by georgemcguire7870
Employees Worked With
Other Employees :
Scott the Mechanic
December 02, 2022
I had a great experience, everyone was so nice and I didn't have to wait long Thank you didn't have to wait long Thank you More
by teresamitchellchildren12
Employees Worked With
November 24, 2022
Easy transaction, great salesman who didn’t push and was able to get our payments to what we needed. able to get our payments to what we needed. More
by dtf83
Employees Worked With
November 23, 2022
Excellent service and the service adviser and technicians were knowledgeable and explained what y th hey are doing were knowledgeable and explained what y th hey are doing More
by ROBIN.BARRON1957
November 20, 2022
It was a gray service. They communicated well. They did it right the first time. They communicated well. They did it right the first time. More
by judd.drake1981
Employees Worked With
November 20, 2022
The experience was great! I just as satisfied with this as the previous service. Thanks I just as satisfied with this as the previous service. Thanks More
by mscjamesc
November 18, 2022
We had a great experience here! The salesman wasn’t pushy at all but very helpful in finding out perfect car.. we’ll be back! The salesman wasn’t pushy at all but very helpful in finding out perfect car.. we’ll be back! More
by jbauman00
