Serra Volkswagen

I brought the Nissan Rogue in for a recurring problem. The car leaks water into driver floorboard. I was told that the problem was with a drain coming from the sun roof and leaking water into floor. The f The car leaks water into driver floorboard. I was told that the problem was with a drain coming from the sun roof and leaking water into floor. The first time they worked on it was about a year and a half ago. They told me water was coming from sun roof drain. The water started leaking into floorboard about a month later. I brought the car in on 01/11/2023 and was charged $200 for the same problem. I also had a recall notice about water leaking into floorboard, but they told me the problem was in sun roof drain. This fixed the problem for about 3 months, when water started leaking in mid April. I brought the car back on 04/28/2023 and was told that the sun roof drain was causing the problem. I asked why the problem keeps happening and was told I probably park under trees. The car is parked in the same place it has been for 8 years. I was again charged $200. The carpet started drying out for a couple of days and now the water is coming in again. So, after bringing the car in 3 times the problem is not fixed and I keep getting charged $200. I gave 2 stars because everyone was friendly, but the car is still not fixed. I have been pleased with the service center in past trips, but they can't fix the problem and keep charging me. More

Excellent service very friendly and helpful Ben was outstanding and patient with us every car we looked at he had great knowledge about them the overall experience was Excellent outstanding and patient with us every car we looked at he had great knowledge about them the overall experience was Excellent More

Friendly staff and quick service! Everyone from the lady up front to the mechanic that first greeted me was helpful Everyone from the lady up front to the mechanic that first greeted me was helpful More

It’s an awesome place to get your car repaired or general needs highly recommended needs highly recommended More

The receptionist was very personable and approachable and helpful. The technician completed the repairs faster than expected. Overall, it was a great experience. helpful. The technician completed the repairs faster than expected. Overall, it was a great experience. More

Wonderful staff very courteous and nice. From check in to checking out. Explain everything in detail. No waiting From check in to checking out. Explain everything in detail. No waiting More

Was very pleased with the ability to get same day service for a dead battery! for a dead battery! More

This is a wonderful dealership with great customer service and great service with service techs and other representatives. service and great service with service techs and other representatives. More

The Manager was very professional, knowledgeable, communicated findings, and concerns about my vehicle, the best options to help the performance as well as payment options. communicated findings, and concerns about my vehicle, the best options to help the performance as well as payment options. More

Serra Volkswagon did excellent with service with me vehicle. It didnt take them long to figure out what was wrong with it . It was done in a timely fashion. I went two months of my truck being at Roya vehicle. It didnt take them long to figure out what was wrong with it . It was done in a timely fashion. I went two months of my truck being at Royal volkswagon and when i got it towed to serra they got the job done . More