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Serra Volkswagen
Birmingham, AL
1,265 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,265 reviews
June 22, 2023
Friendly service. They were a little slow on updating me on the status and letting me know when the car was ready to pick up. They were a little slow on updating me on the status and letting me know when the car was ready to pick up. More
by livprin
Verified Customer
June 22, 2023
I was helped timely and efficiently. Great service was provided. I did not have to wait long. Great service was provided. I did not have to wait long. More
by LADYCBMUSTANG
Employees Worked With
June 21, 2023
Very nice people and short wait times Was seen around the appointment time. Kept me informed of what they were doing at all time. the appointment time. Kept me informed of what they were doing at all time. More
by phildeanpope
Employees Worked With
June 16, 2023
This is my second purchase but first New not used car. I will continue making Serra VW my first choice for all my future car desires. I'm still young and learning but thanks to my mom I was able to get wh I will continue making Serra VW my first choice for all my future car desires. I'm still young and learning but thanks to my mom I was able to get what i wanted and needed in my own name. Thank you Serra VW until next time. More
by serita.hunter
Employees Worked With
Forgot but they are not listed here
June 16, 2023
Always give me updates on my cars. Keeps me informed and answers all my questions that I have. Keeps me informed and answers all my questions that I have. More
by ALISHA
June 13, 2023
Serra VW’s service technicians and front desk staff are friendly and make car maintenance a less dreaded experience. I took time to browse the new VW Id.4 brochures while I waited in their clean, renovated friendly and make car maintenance a less dreaded experience. I took time to browse the new VW Id.4 brochures while I waited in their clean, renovated lobby. The service was fast, and they even texted me progress updates while I waited. More
by cej95
June 09, 2023
Great terrific passionate informative caring dotting concern understanding appreciative considered outgoing kind thoughtful professional communicative concern understanding appreciative considered outgoing kind thoughtful professional communicative More
by phkimber
June 09, 2023
Short wait times and great customer service. Definitely going next time for a car service. Definitely going next time for a car service. More
by rashana
May 31, 2023
Awesome experience. Angel went over and beyond. I have purchased several cars from other dealerships in the past. And my experience working with Angel surpassed them all Angel went over and beyond. I have purchased several cars from other dealerships in the past. And my experience working with Angel surpassed them all. More
by smith.cathryn36
May 24, 2023
My car had 1300 more miles on it when I got it back five days later. No one would return my calls for an update. days later. No one would return my calls for an update. More
by chadolmstead
