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Serra Volkswagen
Birmingham, AL
1,265 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,265 reviews
July 12, 2023
The service is great on time. . quick no long wait! Service team very professional! Would definitely recommend the service! . quick no long wait! Service team very professional! Would definitely recommend the service! More
by mauricetate1624
Verified Customer
July 11, 2023
They got me in and out on a Saturday without having an appointment. They customer service was awesome. appointment. They customer service was awesome. More
by smware1975
Employees Worked With
July 07, 2023
The service was very quick and the employees was friendly and helpful and very knowledgeable about their work and helpful and very knowledgeable about their work More
by JEFFERYLEE128
July 06, 2023
service was excellent, employees were informative and efficient, scheduling was nice enough to squeeze me in same day efficient, scheduling was nice enough to squeeze me in same day More
by indiabrown215
July 05, 2023
The experience was perfect. They took care of everything and my car was back same day. They took care of everything and my car was back same day. More
by KJVAUGHN71
Employees Worked With
July 05, 2023
Everything was good except they didn't have a rental car in stock for me in stock for me More
by chastity.farris28
July 05, 2023
Dealership was clean and organized. Staff was friendly and professional. Would bring back car for service. Staff was friendly and professional. Would bring back car for service. More
by tlbtoledo
July 02, 2023
The lady was helpful, kind, and funny. She took time to help me figure out what I needed and how to get it. She took time to help me figure out what I needed and how to get it. More
by elizabeth.lee4
Employees Worked With
July 01, 2023
I was told that I had to buy abattery to get my codes cleared out and reset my car when I told Amanda that I had already bought a new battery she insisted that I buy a new one from the dealership and I w cleared out and reset my car when I told Amanda that I had already bought a new battery she insisted that I buy a new one from the dealership and I was told that I could not get service done unless I bought a new one from the dealership and I went to lithia springs ga to Sutherland vw and they cleared up the codes and I only had to pay for the service done not a battery. As she had intended to sell . I'm very upset. With the service. More
by terryleewatson52
Employees Worked With
July 01, 2023
Appointments are easy to make. Upon arrival there is never a long wait for service to begin. The quality of service is excellent. Upon arrival there is never a long wait for service to begin. The quality of service is excellent. More
by dhenninger1975
