Serra Volkswagen

I completed a Survey Last night, but will resubmit this as asked. I brought my vehicle in to have the AC Serviced on 7/16/23...as it was NOT cooling properly and sometimes not at all and we were headed out as asked. I brought my vehicle in to have the AC Serviced on 7/16/23...as it was NOT cooling properly and sometimes not at all and we were headed out of town on Sunday 7/18 for a week. I waited for the Service department to check my AC...I was told it looked ok, but they would check a few other things. After a little while a gentleman came in and told me my AC was fixed ..it was a Software update...covered by my warranty and it was cooling great. I thanked them and left. It WAS cooling great ..it was freezing finally. Soon after I left I received a call from the service department asking me if I needed to have a part replaced ..I 🤔 ld the man on the phone I didn't think so..I was told it was a software update and it was good. I did tell him it was cooling. So, he said yeah, it's good. My AC worked well Friday and Saturday. When we headed out Sunday morning.. it was barely cooling and only cooled intermittently during our 7 hour drive. It has not cooled consistently at all and now we are having to schedule another repair at a Volkswagen dealership in St. Augustine during our vacation. This is what I was trying to avoid...So those visit was not great and I am very frustrated. More

The Staff is Very Friendly. The Service Department is Exceptionally Clean. They Are Quick To Greet you When You Arrive! I brought My Vehicle in to have the AC fixed as it is NOT The Service Department is Exceptionally Clean. They Are Quick To Greet you When You Arrive! I brought My Vehicle in to have the AC fixed as it is NOT Cooling Properly. I explained to the Service Manager My problem..and that we were headed out of State for a week. He voiced understanding. And took the vehicle in. I was told the Repair Was Complete..Covered under My Warranty and was fixed. When I got into my car ..it was FREEZING..I was excited as this had NOT been the case in a while. It worked beautifully for 1 1/2 days and Went back to cooling properly intermittently..and blowing Lukewarm air most of the time. Now we are out of town and stuck with NO AC..or Barely and AC. My husband is contemplating taking it a dealer here to see it can be fixed after all. But I am upset it wasn't fixed as I was assured it was!! It is Very Disappointing. More

Good n fast and dependable work experience on target keep up the good work serice keep up the good work serice More

I like the folks at Serra VW service. They try hard to do a good job. They try hard to do a good job. More

Have been trusting Serra Volkswagen repairs for years now and I have always had a satisfied customer relationship with them. Trust them with all of my Volkswagen repairs. Satisfied 😌 and I have always had a satisfied customer relationship with them. Trust them with all of my Volkswagen repairs. Satisfied 😌 More

Excellent purchase at this dealership. I love my new truck. Theo was amazing! No pressure experience! He kept his word throughout the process. I appreciated this very much! Overall excelle I love my new truck. Theo was amazing! No pressure experience! He kept his word throughout the process. I appreciated this very much! Overall excellent experience! Highly recommend. More

Has been a customer of Serra Volkswagen Service Center for some years and keep coming back because of the people and services. Thank you Amanda for some years and keep coming back because of the people and services. Thank you Amanda More

Great customer service. explained everything about my car so I could understand willing and ready to accommodate it anytime. explained everything about my car so I could understand willing and ready to accommodate it anytime. More

I enjoyed my visit to the shop the people were very helpful and nice and the work was great helpful and nice and the work was great More

Very quick and great service. It was an easy process for my wife to schedule an appointment for a recall services. Great customer service through and through! It was an easy process for my wife to schedule an appointment for a recall services. Great customer service through and through! More