Serra Volkswagen

Great customer service! Was able to get an appointment quickly, finished in a timely manner. Was able to get an appointment quickly, finished in a timely manner. More

I really appreciate how everyone was so helpful. Amanda Harrison especially. I was able to get my car back, and get on the road the next day. The only problem I had was when I called to check on my Amanda Harrison especially. I was able to get my car back, and get on the road the next day. The only problem I had was when I called to check on my car around 4:30 pm. I was told that I could not be connected to the service department, I had to leave a message. I gave the person my name number and the year and type of car, which is a 21 Volkswagen Jetta. My information was sent to Nissan. Not good since the service department closed at 6pm. Other than that, great experience with getting my car back. Thank you More

I appreciate them taking on an incomplete job, by another dealership. I just refused to go back to that establishment. So I was charged to get my tires balanced. I paid for the top line package on my vehicle dealership. I just refused to go back to that establishment. So I was charged to get my tires balanced. I paid for the top line package on my vehicle and never thought. I would experience anything like lately. One dealership wanted to know why i didnt purchase deom them. So at this point regardless where I live at the moment. I'll be driving back to Georgia where I received the best service. But back to the service again I appreciate them, but I asked for the car to be checked for other things and I didn't rec anything paper work stating what was checked on the car. Mentioned the brakes the roters, and when driving the car it tend not to pull off, it hesitates. Just not happy with the service provided with VW in Alabama at all. More

The service a Serra Volkswagen was awesome. They explained thoroughly what needed to be done and carried through. They were very accommodating and even had us chauffeured to a restaurant for lu They explained thoroughly what needed to be done and carried through. They were very accommodating and even had us chauffeured to a restaurant for lunch because our car wasn’t ready. More

Staff was very helpful and kind, my car was finished within the time I needed a d they got everything fixed that I asked. within the time I needed a d they got everything fixed that I asked. More

I took my Volkswagen Taos to be serviced at Serra VW. Two days later, my car notifies me that they put too much oil in the tank. After googling, I realized that can be super dangerous and also expensive Two days later, my car notifies me that they put too much oil in the tank. After googling, I realized that can be super dangerous and also expensive to repair. I have tried multiple times to contact them and they do not answer their phones. More

Great, quick, service! Will be visiting again for next service. Thank you very much Serra. Will be visiting again for next service. Thank you very much Serra. More

No communication, returned the car with multiple issue, and rude customer interaction. Would never call me back after I left voicemails and collected payment for a service that was not provided. I am curre and rude customer interaction. Would never call me back after I left voicemails and collected payment for a service that was not provided. I am currently disputing the payment since I called to have the outstanding issues fixed and no one will answer. This was the WORST customer experience I have ever had which is saying a lot since I’ve dealt with Royal Volkswagen. More

Amanda is awesome , in how she approaches people and how relays information. She is kind when she lets people know what they need and also informative on their options. She doesn’t mind explaining things y relays information. She is kind when she lets people know what they need and also informative on their options. She doesn’t mind explaining things you you either More

Kayla and Theo were great to work with. I was able to get exactly what I wanted and at a fair price. Kayla delivered my truck to me today! I’m super excited. I highly recommend Serra Nissan I was able to get exactly what I wanted and at a fair price. Kayla delivered my truck to me today! I’m super excited. I highly recommend Serra Nissan. I felt they had real integrity and not a typical “dealer”. There was no pressure. They were knowledgeable and helpful every step of the way! More