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Serra Volkswagen
Birmingham, AL
1,265 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,265 reviews
August 14, 2023
The staff at Serra Voltswagon is always a pleasure to work with. I Love how helpful they are and how they go through the steps of what they are gonna do work with. I Love how helpful they are and how they go through the steps of what they are gonna do More
by deewee492
Verified CustomerEmployees Worked With
August 14, 2023
They kept me informed about my vehicle:When they were pulling it in the shop and came back to tell me it was almost finished.Fast Service🙏🏽 pulling it in the shop and came back to tell me it was almost finished.Fast Service🙏🏽 More
by marilyndenise52
August 11, 2023
Prompt, curteous service and easy to schedule. I will be back. I have used this shop in the past and have always been satisfied. I will be back. I have used this shop in the past and have always been satisfied. More
by Sglennatp
Employees Worked With
August 11, 2023
Service were great , with great personality. Very nice. Positive. And assurance of satisfaction. Office sitting area very clean and comfortable Very nice. Positive. And assurance of satisfaction. Office sitting area very clean and comfortable More
by marilynthomas992
Employees Worked With
Isaac Ansari
August 10, 2023
My credit was not perfect but Ricardo and the management worked very hard and got me approved for the car I needed! worked very hard and got me approved for the car I needed! More
by roys654
August 10, 2023
Friendly, knowledgeable staff greeted us, took our information, and started 40,000 mile services. We were given a thorough explanation of what would be done. information, and started 40,000 mile services. We were given a thorough explanation of what would be done. More
by gsewak8
Employees Worked With
August 09, 2023
My service was quick and easy. I have no complaints with how my visit with Volkswagen went . I have no complaints with how my visit with Volkswagen went . More
by BRITTANY.STARKS37
Employees Worked With
August 06, 2023
Got there hour before my appointment time was there for recall on my 2012 nissian murano they took my car straight back to be serviced my car was ready to go before my original appointment time the staff w recall on my 2012 nissian murano they took my car straight back to be serviced my car was ready to go before my original appointment time the staff was very courteous offering ppl cold water to drink in lobby and very friendly all employees spoke and was very nice to everyone sitting in wait room. This was my first time to go to serra nissian and I give them A+ rating More
by lisamsmith013
Employees Worked With
August 06, 2023
The customer service was good but price compared to other Nissan dealerships wasn't. Whoever was in my car left their slim Jim, candy wrapper, and redbull in my car. However, Serra Nissan called after revi Nissan dealerships wasn't. Whoever was in my car left their slim Jim, candy wrapper, and redbull in my car. However, Serra Nissan called after review, they reached out and performed revovery. Thank you guys for being attentive to any issues. Again, the service was excellent overall. More
by Abigail.M
Employees Worked With
Matt
August 05, 2023
It was very very excellent and would recommend it to anyone to go there always anyone to go there always More
by droperton23
Employees Worked With
