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Serra Volkswagen
Birmingham, AL
1,265 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,265 reviews
August 30, 2023
Everybody wanted to make sure problem was solved. But not yet. Unfortunately .They were honest. But not yet. Unfortunately .They were honest. More
by evhi424
Verified Customer
August 29, 2023
Always great to work with, Amanda and Matt do an amazing job taking care of their customers job taking care of their customers More
by angelborja
Employees Worked With
August 29, 2023
Always great to work with, Amanda and Matt do an amazing job taking care of their customers. job taking care of their customers. More
by angelborja
Employees Worked With
August 24, 2023
On this visit my experience was great. My touch screen stop working and they fixing in a couple of hrs. My touch screen stop working and they fixing in a couple of hrs. More
by montezjr0826
Employees Worked With
August 24, 2023
Great service and easy scheduling! I would recommend placing paper in floorboard so next time my mats don’t get dirty and black. Everything else is great! I would recommend placing paper in floorboard so next time my mats don’t get dirty and black. Everything else is great! More
by kbl1979
August 24, 2023
Friendly, courteous and professional. definitely the right decision to purchase this vehicle from Serra Nissan. definitely the right decision to purchase this vehicle from Serra Nissan. More
by jhdrakejr
Employees Worked With
August 24, 2023
Everything was good, customer service and agent attentive, and everything was very clear during explanation over all attentive, and everything was very clear during explanation over all More
by sandra.lozoya13
Employees Worked With
August 17, 2023
All the service workers were friendly, and attentive to my concerns. They addressed the problems without attitudes. As I drove up the serviceman meet me in the driveway, called me by name and fixed my prob my concerns. They addressed the problems without attitudes. As I drove up the serviceman meet me in the driveway, called me by name and fixed my problem right there. More
by bstringer
August 15, 2023
Terrible communication. Could not get anyone (even the GM and service advisor) to answer the phone or call me back. Resorted to writing a letter because I could not get any Could not get anyone (even the GM and service advisor) to answer the phone or call me back. Resorted to writing a letter because I could not get any response More
by jjdaniel730
Employees Worked With
Amanda
