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Serra Volkswagen
Birmingham, AL
1,265 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,265 reviews
September 15, 2023
I’m from out of state and Matt Henry went above and beyond to help me with my 2018 Tiguan. He expedited my service and remedied my issues with the car. I’m very satisfied with the team at Serra Volkswa beyond to help me with my 2018 Tiguan. He expedited my service and remedied my issues with the car. I’m very satisfied with the team at Serra Volkswagen. They stayed in communication with me through the whole service and I was very impressed with the quality of their work. More
by CARLCOLE93
Verified Customer
September 14, 2023
Excelente service, every tine they are available for me when I needed, I’m very confortable wit Volkswagen when I needed, I’m very confortable wit Volkswagen More
by nortomar
September 13, 2023
awesome and fast service. the team members and front desk staff were very respectful and polite the team members and front desk staff were very respectful and polite More
by dmarbury94
September 12, 2023
The service was excellent. They got me in and out in less than an hour for an oil change and tire rotation. The clerk who assisted me was very nice, helpful and informative as They got me in and out in less than an hour for an oil change and tire rotation. The clerk who assisted me was very nice, helpful and informative as well . More
by ebonysjt92
Employees Worked With
September 12, 2023
Great service everyone was professional. Hardly no wait time. Pick up service was awesome. Thanks Hardly no wait time. Pick up service was awesome. Thanks More
by montezjr0826
Employees Worked With
September 08, 2023
Brought my car in for service . Was told I had bad wheel bearing ... Quoted me a price of over $1200 BUCKS TO FIX MY CAR ... I HADENT EVEN MADE MY THIRD PATMENT ..... come on g Was told I had bad wheel bearing ... Quoted me a price of over $1200 BUCKS TO FIX MY CAR ... I HADENT EVEN MADE MY THIRD PATMENT ..... come on guys . !! More
by wdale3586
Employees Worked With
N/A
September 08, 2023
This location provided me with excellent Customer Service! The Receptionist was very polite and informative. Service! The Receptionist was very polite and informative. More
by amberfields89
September 07, 2023
That are great VW dealerships service is good and to get you in and out fast on oil change. And repairs. you in and out fast on oil change. And repairs. More
by wade.1954
Employees Worked With
September 06, 2023
I requested information on line first and my sales person contacted me within hours. I explained what I wanted and set up an appointment for the following day. When I arrived, she had all ready selected a contacted me within hours. I explained what I wanted and set up an appointment for the following day. When I arrived, she had all ready selected a few cars based on what I told her over the phone. I am very satisfied with the entire experience More
by uwalker
August 31, 2023
They were prompt and courteous. They kept me informed of the progress with my car. They kept me informed of the progress with my car. More
by rbraswell
