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Serra Volkswagen
Birmingham, AL
1,265 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,265 reviews
September 24, 2023
They did the job quickly and the car seems to be doing well, just a little bit high on the price. well, just a little bit high on the price. More
by rogerhorner
Verified CustomerEmployees Worked With
Other Employees :
Joe did a good job keeping me up to date on my car.
September 24, 2023
Serra Volkswagen assisted me and repaired my car. The staff members were professional and courteous. The staff members were professional and courteous. More
by KGHOLMES2
Employees Worked With
September 24, 2023
Great Service, made sure I was taken care of. Showed respect . I will be come back. Showed respect . I will be come back. More
by FARRAH.SHELANE
Employees Worked With
September 22, 2023
This is my first time using this dealership and I had a great experience. They were very helpful . great experience. They were very helpful . More
by jphaase78
Employees Worked With
September 22, 2023
Very helpful, great staff and they get the job done! While keeping in contact to let you know the services performed on your vehicle! While keeping in contact to let you know the services performed on your vehicle! More
by sammayes15
Employees Worked With
September 21, 2023
Serra dealership is a wonderful place to buy your cars. They also help you keep your car serviced on time.. They also help you keep your car serviced on time.. More
by petersonsherrill
Employees Worked With
September 21, 2023
The service was great and efficient everyone was nice and pleasant comfortable wait area, but coffee, water and refreshments would have been great to have as well as a coupon or savings off my oil change I’v pleasant comfortable wait area, but coffee, water and refreshments would have been great to have as well as a coupon or savings off my oil change I’ve never paid almost a hundred dollars for just an oil change. Note : I do realize everything is going up but just thought I’d let you know..! More
by robbie.hale40
Employees Worked With
September 20, 2023
Fast and reliable attention, punctual at the time of appointment and delivery just on time appointment and delivery just on time More
by Jose Alvarado
September 18, 2023
We drive from Georgia just to use the service department at Serra VW. Service is great, no Atlanta dealership can compare. at Serra VW. Service is great, no Atlanta dealership can compare. More
by brettmac81
Employees Worked With
September 17, 2023
19 Jetta R-Line with sluggish start and ECP warning (car would not accelerate) on Tuesday afternoon. I called Serra VW Service late, but they told me to bring it in. I needed a new battery, but Serra had no would not accelerate) on Tuesday afternoon. I called Serra VW Service late, but they told me to bring it in. I needed a new battery, but Serra had none in stock due to the OEM product in short supply. Joe Nance called other VW locations and found the correct battery. Service was completed on Friday. I have had other (non-VW) vehicles in "the shop" for over 6 weeks. I think Joe Nance was thoroughly professional and pleasantly speedy with his service. More
by doc14440
Employees Worked With
Joe Nance
