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Serra Volkswagen
Birmingham, AL
1,265 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,265 reviews
October 05, 2023
Treat kind service was good no long wait for service will use again for service use again for service More
by juliecameron3
Verified CustomerEmployees Worked With
October 03, 2023
the customer service is very helpful and the people very friendly and respectful, my only recommendation is to have vehicles available if the customer need to leave the car for something emergency. friendly and respectful, my only recommendation is to have vehicles available if the customer need to leave the car for something emergency. More
by jgonzalez02
Employees Worked With
September 28, 2023
Very easy to get an appointment and very nice customer service. Definitely will be back. service. Definitely will be back. More
by lauriemantooth33
Employees Worked With
September 28, 2023
I always received fast friendly and professional service from this dealership. Very clean, and welcoming environment. from this dealership. Very clean, and welcoming environment. More
by mwalker0825
Employees Worked With
September 28, 2023
Absolutely the worst experience trying to buy a vehicle. Especially buying a plane ticket, putting insurance on a vehicle that was scheduled to be paid for cash the next day to be told...Sorry it just sold, Especially buying a plane ticket, putting insurance on a vehicle that was scheduled to be paid for cash the next day to be told...Sorry it just sold, and..by text when I inquired about why it wasnt online anymore. When the sales men stated it was being held for me after sending the plane ticket information, plus he would pick me up from the airport. Not to mention what the sales manager had to say to me...we sell cars. We don't hold them. I will be surprised if this actually gets posted. You have been warned. More
by Dontbuyfromthisdealership
Employees Worked With
Cody McGee
September 26, 2023
Great service every time I come to get my car done. They make me feel welcome. They make me feel welcome. More
by amperk2012
September 26, 2023
The staff are incredibly attentive, and helpful, especially Amanda. She recognized me when I come in, and that means a lot to me! especially Amanda. She recognized me when I come in, and that means a lot to me! More
by rbecca74
Employees Worked With
September 26, 2023
Yes the service was great quick concise. I appreciated the ride home and will stop by again. I appreciated the ride home and will stop by again. More
by DNC0
September 25, 2023
Always the best customer service whenever I go to get my car taken care of. car taken care of. More
by doriturner44
September 24, 2023
Great professional service! Finished my oil change in a timely manner. Didn’t have to wait long! Would definitely recommend Volkswagen service department! Finished my oil change in a timely manner. Didn’t have to wait long! Would definitely recommend Volkswagen service department! More
by star_buckhannon
