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Serra Volkswagen

Birmingham, AL

4.5
1,251 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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1490 Center Point Pkwy

Birmingham, AL

35215

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Showing 1,251 reviews

November 10, 2024

I did not receive a report of items that might need attention. One light on my dash board still on no one said addressed it nor was it turned off. More

by D Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2024

The team has always been informative to what any of my issues or concerns have been. Stright forward. This last visit was for an oil change I had prescheduled. I was in and out with in 30-45 minutes. More

by afowler4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyone who is at the service department front desk when you walk in.
November 05, 2024

Serra Volkswagen is a good company the service is ggod and the people are nice More

by charityb24.cb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2024

I am thankful and blessed to say u guys have worked with me through thick and thin I am very thankful has the best payment arrangements and easy access I appreciate u guys love always ‘Destiney & Anthony More

by jdestiney144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2024

I had to visit service 2 times. I took my car because the door locks were not working correctly and I also thought there might be an electrical problem. On the way there the first d More

by jpruett0208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe ? At the desk inside the service department.
October 30, 2024

Kyng provided quality service and introduced me to Sunbit with created a stress visit. I will recommend. More

by alexandria.warren4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyng
October 29, 2024

They where very helpful and they gave me a ride home while my car was serviced More

by toniod1989
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2024

I took my car in for a routine oil change, tire rotation and 20k miles multi'point inspection. Services were performed, I left and in about 4 miles , the tire pressure light came on. I returned to the deale More

by janicerenee
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe
October 27, 2024

I waited a long time. I only got an oil change and spent almost $200 for only an oil change. I usually go to another VW dealership and spend that type of money on oil chan More

by ccaw2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
October 25, 2024

Great and outstanding service wold recommend to anyone great staff and everyone was very notable More

by cedric.broadnax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.