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Serra Volkswagen
Birmingham, AL
1,265 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,265 reviews
November 18, 2023
I was so pleased with my salesman. He went above and beyond making sure I was satisfied with my new vehicle. He went above and beyond making sure I was satisfied with my new vehicle. More
by rbraswell
Verified Customer
November 17, 2023
Everyone was very nice. I did stay longer than expected even though I had an appointment, besides that everything else was fine. I did stay longer than expected even though I had an appointment, besides that everything else was fine. More
by mpreston861
Employees Worked With
November 16, 2023
I have no complaints. Please fix the phone in the service department. Thank you. Have a good day Please fix the phone in the service department. Thank you. Have a good day More
by pdonetrea
Employees Worked With
November 16, 2023
Very accommodating, friendly and helpful. They were done quicker than expected! I enjoyed it there. They were done quicker than expected! I enjoyed it there. More
by tannerstancil
Employees Worked With
November 12, 2023
The team members I encountered was professional and friendly and did whatever was necessary to make my ordeal a successful one. friendly and did whatever was necessary to make my ordeal a successful one. More
by shrnstrks
November 10, 2023
Serra Volkswagen has been my best experience at a Volkswagen dealership. I was traveling from Maine to Houston, TX, and I needed service in Birmingham. I was able to get my Volkswagen serviced in a p Volkswagen dealership. I was traveling from Maine to Houston, TX, and I needed service in Birmingham. I was able to get my Volkswagen serviced in a prompt and professional manner within a few hours. I was very pleased! More
by kwanzahopkins
November 08, 2023
Always a great visit and have never had any issues. People are prompt and helpful. Thank you! People are prompt and helpful. Thank you! More
by chado35
November 07, 2023
Great service and they supplied all of my needs. Definitely recommend to anyone looking for service. Definitely recommend to anyone looking for service. More
by justin.morris24
Employees Worked With
November 03, 2023
Very satisfied with the customer service shown at Serra. They took care of my issue in a timely manner which relieved so much anxiety. I'll likely use them again. They took care of my issue in a timely manner which relieved so much anxiety. I'll likely use them again. More
by AUDRA MARSHALL
Employees Worked With
October 31, 2023
the attention was great and the wait for my car was too short for the service scheduled, im glad to recommend serra volkswagen short for the service scheduled, im glad to recommend serra volkswagen More
by Josue Rodriguez
