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Serra Volkswagen
Birmingham, AL
1,265 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,265 reviews
December 09, 2023
Staff was very courteous. They took time to keep me updated and discussed repair options. I appreciated the timely manner they handled everything. They took time to keep me updated and discussed repair options. I appreciated the timely manner they handled everything. More
by davesmithchemist
Verified CustomerEmployees Worked With
December 09, 2023
Zero communication, incompetent, slow as molasses to fix anything, attitude when answering the phone or questions, and general lack of customer service. The service center is dirty and unkept. anything, attitude when answering the phone or questions, and general lack of customer service. The service center is dirty and unkept. More
by UPDIKELAURA
December 09, 2023
Excellent service! Amanda is the best! She helped is and solve our problem. Very polite, efficient service! Amanda is the best! She helped is and solve our problem. Very polite, efficient service! More
by KIMBERLYSWASH0421
December 08, 2023
Very kind and easy explanation to me I will definitely visit again. The service also good visit again. The service also good More
by mechanistck
December 06, 2023
Very professional nice and friendly staff. Speed of service and nice and clean environment great experience Speed of service and nice and clean environment great experience More
by BIGSIRR04
November 30, 2023
Service and staff were great! Long wait but they were very busy. Matthew, the service ref apologized for the long wait. Long wait but they were very busy. Matthew, the service ref apologized for the long wait. More
by larryanddianekey
Employees Worked With
Matthew, service rep. I didn’t work with anyone else that is listed
November 29, 2023
The staff is always very friendly and get me in for service quickly and efficiently. service quickly and efficiently. More
by tammy29
November 29, 2023
Service manager did not seem concerned when I brought my concerns to him about how the quality of work was lacking at this shop. I had been to this shop 3 times and every time afterwards was left with addit concerns to him about how the quality of work was lacking at this shop. I had been to this shop 3 times and every time afterwards was left with additional issues. The being said, the last issue was after coming in for a routine oil change and on the way home oil exploded all over my engine, the front, and back of my car and THEN had to be towed back to the shop. I live over a hour away from this shop. Told him I would not be returning to this dealership and his response was “sorry you had that experience”. Disappointed he didn’t even try to keep me as a returning customer. More
by ladeau.jaime
Employees Worked With
Other Employees :
Whoever Joe is in the service dept deserves a million stars
November 28, 2023
Very friendly staff. I had a problem and they fixed it with no hesitation or questions. I had a problem and they fixed it with no hesitation or questions. More
by ampyoung
Employees Worked With
