Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serra Volkswagen
Birmingham, AL
1,265 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,265 reviews
December 29, 2023
Great service, nice and friendly staff. Hope to receive more tire and rotation free coupons in the near future. Keep up the good work. Hope to receive more tire and rotation free coupons in the near future. Keep up the good work. More
by Patricia kimber
Verified CustomerEmployees Worked With
December 28, 2023
This dealership is great. I have been with them for several years. I always have a great experience. I have been with them for several years. I always have a great experience. More
by EVELYNCJIMENEZ
Employees Worked With
December 22, 2023
Excellent service nice and friendly workers . Might have took a minute but it was worth it . Might have took a minute but it was worth it . More
by cedruicew
Employees Worked With
December 21, 2023
Great service, sales consultant had great knowledge about the vehicle, drove new car home within 2 hour and love it! the vehicle, drove new car home within 2 hour and love it! More
by Zhilong zheng
December 21, 2023
Great experience. No surprises. I love my new truck. Kayla Kennedy is a sweetheart. Highly recommend. No surprises. I love my new truck. Kayla Kennedy is a sweetheart. Highly recommend. More
by rowdytidwell
December 20, 2023
Customer service was very nice and informative. The people were efficient but the service center was a little backed up so an oil change and tire rotation took 1.15 hours. Gave me a good deal on a The people were efficient but the service center was a little backed up so an oil change and tire rotation took 1.15 hours. Gave me a good deal on a BOGO oil change though. More
by torrey.mckeown
Employees Worked With
December 19, 2023
Very good customer service. Comfortable waiting room. It was easy to schedule my appointment. The people were efficient. Comfortable waiting room. It was easy to schedule my appointment. The people were efficient. More
by bobbyshelton20
December 19, 2023
Service tech was knowledgeable and gave great advice on what to do regarding my issue going forward. what to do regarding my issue going forward. More
by ladams
Employees Worked With
December 13, 2023
Great crew very polite. they always fix my car up and it runs great. Thank you they always fix my car up and it runs great. Thank you More
by mekapoo24
Employees Worked With
December 11, 2023
A Couple of things went wrong in the service center. But Amanda got them fixed. I really appreciate her for that. Thank You. But Amanda got them fixed. I really appreciate her for that. Thank You. More
by babygirloffive
Employees Worked With
