Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serra Volkswagen
Birmingham, AL
1,265 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,265 reviews
February 12, 2024
Brought a truck that the engine light stay on and the service department can’t fix it. I have been to the service department eight or nine times with no results. service department can’t fix it. I have been to the service department eight or nine times with no results. More
by jet0814
Verified Customer
February 10, 2024
Bought a used Tiguan which was unbelievable dirty inside and outside. However, the car drives good. I’m waiting still for a second key and paper work. Found data of other customers in the car. An issue on and outside. However, the car drives good. I’m waiting still for a second key and paper work. Found data of other customers in the car. An issue on one of the side mirrors occurred on the first day. They didn’t want to deal with it and told me to clean it with toothpaste. I even had an appointment at the detailing center but when I showed up they didn’t know anything anymore about the appointment. More
by kristinweber
Employees Worked With
Cody McGee
February 09, 2024
Staff was incredibly friendly - greeted upon entering service area, the manager was attentive, listened without judgement as I attempted to explain the various noises and my self-diagnosis. I felt comfor service area, the manager was attentive, listened without judgement as I attempted to explain the various noises and my self-diagnosis. I felt comfortable and trusted the staff with my car. More
by tmrowell1
Employees Worked With
February 09, 2024
Had a good experience. Worked with very friendly staff. Wish I could remember his name. Worked with very friendly staff. Wish I could remember his name. More
by kimxj2
Employees Worked With
February 06, 2024
Your service department was very informative And helpful,my problem was Resolved And they answered questions that None of my previous Dealers could.. helpful,my problem was Resolved And they answered questions that None of my previous Dealers could.. More
by bigboars1
February 02, 2024
Everyone was nice. The area was clean. I had a 9am appointment. VW had coffee ready. The wait wasn’t long at all. The area was clean. I had a 9am appointment. VW had coffee ready. The wait wasn’t long at all. More
by tanyeshah
Employees Worked With
February 02, 2024
Excellent service, friendly staff, great deals. They really care about the customer and getting them what they need. They really care about the customer and getting them what they need. More
by dship82
January 29, 2024
Exselete sertvicio muy buen equipo de trabajo y mucho calides humana tecintes entre amigos y rn comfiansa calides humana tecintes entre amigos y rn comfiansa More
by evaristoedgar13
January 28, 2024
Servicie it’s quick and the attention it’s the best, prices are good enough. very recommended prices are good enough. very recommended More
by cca.calymayor
Employees Worked With
