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Serra Volkswagen
Birmingham, AL
1,265 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,265 reviews
March 12, 2024
They did awesome and fit us in the day of the service we needed and took care of us fast. They were a little busy and didn’t take our car for an hour but when they did the car was fixed. needed and took care of us fast. They were a little busy and didn’t take our car for an hour but when they did the car was fixed. More
by whitejacob3444
Verified CustomerEmployees Worked With
March 11, 2024
Took 5 trips to get my car fixed. They handled it correctly but it should never have happened in the first place. They caused more problems than what I went in to fix. They handled it correctly but it should never have happened in the first place. They caused more problems than what I went in to fix. More
by sjgiddens
Employees Worked With
Don’t remember
March 08, 2024
I made an appointment online, dropped it off that morning and was called with recommendations and when it was ready. and was called with recommendations and when it was ready. More
by atoya77
Employees Worked With
March 08, 2024
They did the jothat they were supposed to do without any problems. I appreciate them not wasting my time. problems. I appreciate them not wasting my time. More
by drejnz2
Employees Worked With
March 08, 2024
High prices options very slim as far as prices wasn’t as informative as they could’ve been once they submitted a diagnosis on my vehicle they over looked missing brake fluid cap something that could cause i informative as they could’ve been once they submitted a diagnosis on my vehicle they over looked missing brake fluid cap something that could cause issues with rush in my brake system. More
by ALQUEENAL
Employees Worked With
March 08, 2024
My sunroof was leaking after a downpour, so I called Serra Volkswagen dealership to see if they offered this service. They did and told me to come in by 130ish. While I was scheduling the appointment, I Serra Volkswagen dealership to see if they offered this service. They did and told me to come in by 130ish. While I was scheduling the appointment, I was offered an earlier time. The service was super fast and was described in detail. The price was right as well. I will definitely be returning for any future services. More
by syabush
Employees Worked With
March 07, 2024
Everyone was nice and I got in and out so fast. So thankful for the service. So thankful for the service. More
by kmcmeans17
Employees Worked With
March 05, 2024
Service department is wonderful. Very professional and informative during the time my car was being serviced. Very professional and informative during the time my car was being serviced. More
by lpraytor
Employees Worked With
