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Serra Volkswagen
Birmingham, AL
1,265 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,265 reviews
March 21, 2024
Great customer service and I didn’t have to wait long. I highly recommend their service. I highly recommend their service. More
by HAWKINSC16
Verified CustomerEmployees Worked With
March 21, 2024
They fixed all issues with the car. Very satisfied with the service that was given. Very satisfied with the service that was given. More
by heathert
March 20, 2024
Service was great and wonderful. I would recommend everyone I know to come here and have services done. I would recommend everyone I know to come here and have services done. More
by tspenc81
March 19, 2024
Amanda is excellent in knowledge of what it takes to get the job done. Great customer service and friendly work environment. I have confidence in these folks to do a great job always. the job done. Great customer service and friendly work environment. I have confidence in these folks to do a great job always. More
by arasjero1999
March 17, 2024
To clarify my issue is not with the service center but the used sales department. They sold me a used car without fixing a noticeable oil leak and when it was brought to their attention they refused to fi the used sales department. They sold me a used car without fixing a noticeable oil leak and when it was brought to their attention they refused to fix it. Despite having proof a inspection was done but nothing was fixed. More
by cierra.tiller96
Employees Worked With
Alex trefoya and his manager that didn't give me his name. -5 stars
March 13, 2024
The staff was very kind and very very informative they listen to my concerns and they were very helpful. listen to my concerns and they were very helpful. More
by Serravw
Employees Worked With
March 13, 2024
Always friendly staff and helpful team. Never have to wait long. Will definitely use them in the future! Never have to wait long. Will definitely use them in the future! More
by shakemeone
