Serra Volkswagen

Great customer service! They are very time efficient. I was impressed with how fast my car was serviced. They are very time efficient. I was impressed with how fast my car was serviced. More

Listen to what we wanted in a vehicle and showed us what they had in stock they had in stock More

The way they ran my credit numerous times for a settled car payment was insane and left numerous hard inquiries on my credit score and once I was approved for the vehicle they just left me like okay bye ge car payment was insane and left numerous hard inquiries on my credit score and once I was approved for the vehicle they just left me like okay bye get your used vehicle and go on. And no one explained the warranty I have with the vehicle and didn’t really fix the shaken that the vehicle was doing after I stated that it was a wheel shaken when I text drove the vehicle just feel like they gave me whatever for there commission for a sale on a vehicle More

Great people. Good service.. on time.. very helpful.. and very kind.. and they were very helpful.. and they were very fast on the service Good service.. on time.. very helpful.. and very kind.. and they were very helpful.. and they were very fast on the service More

The staff was very friendly and fun to chat with. They said I needed tires. We will do that next time. They said I needed tires. We will do that next time. More

Everyone was great! Service desk was very pleasant and helpful during my trip there. Thanks! Service desk was very pleasant and helpful during my trip there. Thanks! More

Serra Volkswagen worked quickly and efficiently to resolve the issues wi the my car fast. I was kept updated through the process of diagnosing to fixing my car. resolve the issues wi the my car fast. I was kept updated through the process of diagnosing to fixing my car. More

Quick, honest, communicate well, went over entire service and future service appointment to know what to expect and future service appointment to know what to expect More

The work that was performed was done very good. The technician did a fantastic job. The low rating is based entirely on the service department’s failure to communicate with me. I dropped my car off The technician did a fantastic job. The low rating is based entirely on the service department’s failure to communicate with me. I dropped my car off on a Thursday night for my service appointment the next morning. I was asked when I needed it back and told them before Monday morning, I was told that’s not a problem. I didn’t receive any communication Friday. Saturday around 1 I called and left a message asking for an update and never received one. Monday afternoon I finally received a call telling me my car was ready to be picked up. This wasn’t the first time I’ve not had a call returned by Serra Volkswagens service department so when they didn’t respond Saturday I made other arrangements to get to work on Monday. More

Prompt, friendly service. Best in town. Serra Volkswagen is definitely the place to get your Va serviced on the east side of town. Best in town. Serra Volkswagen is definitely the place to get your Va serviced on the east side of town. More