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Serra Volkswagen
Birmingham, AL
1,264 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,264 reviews
May 23, 2024
I brought in a paper that said I needed to replace my engine oil separator. They charged me $189 to tell me I needed an engine oil separator. I didn’t appreciate this business tactic. engine oil separator. They charged me $189 to tell me I needed an engine oil separator. I didn’t appreciate this business tactic. More
by mahollamon
Verified CustomerEmployees Worked With
I don’t remember the guys name. But he was heavy set
May 22, 2024
I had noise issues with the brakes and tires. It too them an hour before they actually test drove my car and pulled it into the shop. The brake rotors were replaced for a fair price, but I did no It too them an hour before they actually test drove my car and pulled it into the shop. The brake rotors were replaced for a fair price, but I did not get new tires since I did not recognize the brand they offered. More
by SIMONLUETZE
Employees Worked With
May 18, 2024
I was told upfront the length of time for service and it was right on time. Great experience! was right on time. Great experience! More
by TGMINTZ
Employees Worked With
May 16, 2024
Very friendly people and a wonderful place to buy a new car and the finance company was excellent car and the finance company was excellent More
by andreawoods5250
Employees Worked With
Other Employees :
Dre
May 14, 2024
Great EV, felt like space ship, very comfortable ride. Family love that car for weekend drive. Family love that car for weekend drive. More
by zzheng
May 12, 2024
My choice for Volkswagen service in the Birmingham/Homewood area. Always easy to speak to someone and arrange service for my vehicles. Vehicle maintenance is efficient and always ready as p Birmingham/Homewood area. Always easy to speak to someone and arrange service for my vehicles. Vehicle maintenance is efficient and always ready as promised. More
by owenahearn
Employees Worked With
May 12, 2024
Horrible I was told my paperwork would be sent to me after I made deposit. Tooks several weeks to get my bill of sale to register my car after I made deposit. Tooks several weeks to get my bill of sale to register my car More
by bettina.rodgers09
Employees Worked With
May 12, 2024
I was not told that my car would be taken to another dealership for an alignment. I never would have agreed to that. It took 4 hours for my work to be completed! Then I was told to "just use my fob alar dealership for an alignment. I never would have agreed to that. It took 4 hours for my work to be completed! Then I was told to "just use my fob alarm " to locate my car in parking lot. Driving home, my tire indicator light was on. I would think someone who mounted tires would know how to reset that.. My dash computer has not worked properly since I was there. I will drive the extra miles to Royal next time More
by bettijo556
May 12, 2024
This dealership and it’s employee (Angel) made sure I got the car I needed and were very helpful. the car I needed and were very helpful. More
by keisslerf2000
May 10, 2024
The service was professional. The work was done in less than two hours.. The waiting room was nice. The inspection was on point. The work was done in less than two hours.. The waiting room was nice. The inspection was on point. More
by alice.nance
Employees Worked With
