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Serra Volkswagen
Birmingham, AL
1,264 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,264 reviews
June 05, 2024
It was a good experience and it didn't take long. I was please with my visit for the first time. I was please with my visit for the first time. More
by DENISE30_7886
Verified CustomerEmployees Worked With
June 05, 2024
Awesome service advisor! He was informative and nice. Luckily figured out the issue for me. He was informative and nice. Luckily figured out the issue for me. More
by HAYEMMAHAY
Employees Worked With
June 02, 2024
Mr. Higgins the service manager goes above and beyond to help and has a great personality and sense of humor. He explains what needs to be done and doesn’t charge outrageous prices. All the people in this s help and has a great personality and sense of humor. He explains what needs to be done and doesn’t charge outrageous prices. All the people in this service department are really good Amanda and Maxine are sweet and very helpful. We look forward to having our car serviced there. More
by S3morin
Employees Worked With
May 31, 2024
They did great on my car. I love it so much. I will take it back. I love it so much. I will take it back. More
by marajiwilkins28
May 29, 2024
Got the job done and the issue was resolved i hopefully will not have to come back will not have to come back More
by Feliciasims
May 28, 2024
I’m very happy with this service and attention thanks for your service I’m very happy about this car good job on my car love your service I’m very happy about this car good job on my car love More
by javieraguirre919
May 28, 2024
It was an overall good experience, however when I left the engine light was on and I had to turn around and go back and they left their greasy handprints on the hood but was made to get it off the engine light was on and I had to turn around and go back and they left their greasy handprints on the hood but was made to get it off More
by jace5bray2
Employees Worked With
I’m not sure of the name
May 26, 2024
great customer service, clean facilities and comfortable seating while waiting...also a tv for watching...and they have ride service if you need a ride seating while waiting...also a tv for watching...and they have ride service if you need a ride More
by merrittsean043
Employees Worked With
May 24, 2024
The surroundings were well kept, conducive to a shorter time there than I can remember. time there than I can remember. More
by kimosabespop
