Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serra Volkswagen
Birmingham, AL
1,291 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,291 reviews
August 10, 2024
Wait area for the service department was small; not as nice as the dealership in Huntsville, BUT the fact I could get an appt within a week, the positive attitude of the service personal, and the speed of nice as the dealership in Huntsville, BUT the fact I could get an appt within a week, the positive attitude of the service personal, and the speed of the service more than makes up for it. There would be a reason, I chose to go someplace else for what I consider routine maintenance (I'm pro active rather than reactive when it comes to maintaining my car) More
by jotwiss
Verified Customer
August 10, 2024
Service department is professional and friendly, they explain the details of the repair work, make recommendations for preventive maintenance and communicate the progress. explain the details of the repair work, make recommendations for preventive maintenance and communicate the progress. More
by timadams.tcom
August 10, 2024
Took great care of me and my vehicle. Took a while to diagnose my vehicle but they were very thorough and fixed all my issues. My vehicle runs like a dream now. Very pleased. Took a while to diagnose my vehicle but they were very thorough and fixed all my issues. My vehicle runs like a dream now. Very pleased. More
by tmmayer5497
Employees Worked With
August 09, 2024
They are very helpful and persistent. Always a nice wholesome waiting room and they have no problem with answering questions. Always a nice wholesome waiting room and they have no problem with answering questions. More
by Queenqg1
August 09, 2024
They didn't clear all errors from my car or fix anything other than put on the order. other than put on the order. More
by jenevans0825
Employees Worked With
August 09, 2024
They hit my truck on my first service on the right side of a door and they did not take responsibility of a door and they did not take responsibility More
by abraham.alvacas2016
August 09, 2024
I trust their service work and wouldn’t take my vehicle to any other place for maintenance or repair to any other place for maintenance or repair More
by Walter67
Employees Worked With
June 30, 2024
It very great with the sales people also they was great with me helping me out with everything. with me helping me out with everything. More
by quititobravo1
June 23, 2024
I was satisfied with the service you guys provided for me and I will most definitely be back to see y’all soon and I will most definitely be back to see y’all soon More
by wzephariah
