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Serra Volkswagen
Birmingham, AL
1,264 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,264 reviews
June 15, 2024
They couldn't solve my problem, they want me to leave the car in the shop but they don't have any loaner to give me, I was not able to leave the car and still have the problem car in the shop but they don't have any loaner to give me, I was not able to leave the car and still have the problem More
by daniel.centeno.1213
Verified Customer
June 15, 2024
They didn’t have any car that i found online and came for, but even when i finally caved and made a purchase they were “cleaning” the car for about an hour. Cleaning product was sprayed in multiple areas for, but even when i finally caved and made a purchase they were “cleaning” the car for about an hour. Cleaning product was sprayed in multiple areas and dried and the windows were even dirty with smudge marks. Also never filled the car with gas but couldn’t argue as I was late for work at this point. More
by maryjane.rowell
Employees Worked With
Xavier Johnson
June 13, 2024
The staff is very friendly. They always make sure I'm aware of the cost of services rendered. They also help me to make the best decisions for services needed. They always make sure I'm aware of the cost of services rendered. They also help me to make the best decisions for services needed. More
by kim_williams49
June 12, 2024
I had an appointment for an oil change, the Service went great ! I was in and out in no time . great ! I was in and out in no time . More
by ronnequiab123
Employees Worked With
June 12, 2024
The Team was nice and polite but, in the end, did not fix my issues. my issues. More
by ricky.walton
Employees Worked With
June 11, 2024
You guys have the best service people in the world and your technicians do such professional work your technicians do such professional work More
by todd.webster12345
June 11, 2024
Great service, very nice people. Service was done in a timely manner. I would recommend them to everyone. Service was done in a timely manner. I would recommend them to everyone. More
by darrenhayes
June 10, 2024
The services took 2 and a half hours to change a battery and do computer reset. and do computer reset. More
by jasonfmorrow
June 06, 2024
Awesome service and they quickly diagnosed and fixed my car. I would feel comfortable bringing my car back for service and maintenance. car. I would feel comfortable bringing my car back for service and maintenance. More
by HANNAHPIRRELLO
