Serra Volkswagen

Very satisfied! My husband and I have being using Serra Volkswagen Service for years. The staff is friendly and helpful. They sincerely try to properly diagnose and f My husband and I have being using Serra Volkswagen Service for years. The staff is friendly and helpful. They sincerely try to properly diagnose and fix any issue we have accurately the first time. More

Great Serra Nissan was very helpful for me to obtain a vehicle. Very polite and respectful. All of the staff was courteous and paid attention to my needs. Serra Nissan was very helpful for me to obtain a vehicle. Very polite and respectful. All of the staff was courteous and paid attention to my needs. More

My service What can I say about my service..... It was Awesome!!!😉 Have no problems anything I bring my vehicle aways 100% great awesome work. Thank you to ever What can I say about my service..... It was Awesome!!!😉 Have no problems anything I bring my vehicle aways 100% great awesome work. Thank you to everyone!😊 More

Super Every body in the service department was super nice. They even took the time to pet my dog and tell me about the new VW Bus that you will present soon Every body in the service department was super nice. They even took the time to pet my dog and tell me about the new VW Bus that you will present soon ,so much so that I will be in line for one. Thanks More

A bit frustrating, but the service center folks rock! I am frustrated with my car. It is brand new and yet, it makes a creaking sound frequently while I am driving it. I wont likely purchase a Volkswage I am frustrated with my car. It is brand new and yet, it makes a creaking sound frequently while I am driving it. I wont likely purchase a Volkswagen ever again. However, the folks at the service center, including Kari, are so kind and patient and wonderful and helpful and thorough that it will make these next 3 years of my lease bearable. More

Bad customer care I have called for three days needing to speak financing and have been on hold 15 mins or more... I called and they took my name and said they would ca I have called for three days needing to speak financing and have been on hold 15 mins or more... I called and they took my name and said they would call me when someone in finance was free. No one ever called . Guess they don't care about us. Last Nissan I'll ever own. More

Repairs We recently purchased a Volkswagen from Sonic dealership. After 3 weeks into it there was a smell coming from the engine. Turns out we had to have th We recently purchased a Volkswagen from Sonic dealership. After 3 weeks into it there was a smell coming from the engine. Turns out we had to have the oil cap replaced. Not really a big deal but I was surprised to find out I had to pay $30 for a new oil cap on a car that I owned for less than 3 weeks. More

Tune up My car was shaking and losing power. I went to Nissan and they did a diagnostic. They then told me that I needed a tune up and brakes. They completed My car was shaking and losing power. I went to Nissan and they did a diagnostic. They then told me that I needed a tune up and brakes. They completed the service by lunchtime and I was on my way. Great service! More

Uneventful and timely Excellent, very professional and understanding. The service understood my transportation needs and made sure I had a loaner that evening. Kori, always Excellent, very professional and understanding. The service understood my transportation needs and made sure I had a loaner that evening. Kori, always willing to answer questions and she returns calls!!! More

Very helping Very nice and professional helped me find exactly what I needed in a vehicle.The wait was a little long but understandable.Thanks for getting me out o Very nice and professional helped me find exactly what I needed in a vehicle.The wait was a little long but understandable.Thanks for getting me out of the vehicle I was in! More