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Serra Volkswagen
Birmingham, AL
1,287 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,287 reviews
November 30, 2018
Bad customer care I have called for three days needing to speak financing and have been on hold 15 mins or more... I called and they took my name and said they would ca I have called for three days needing to speak financing and have been on hold 15 mins or more... I called and they took my name and said they would call me when someone in finance was free. No one ever called . Guess they don't care about us. Last Nissan I'll ever own. More
by LB
Verified CustomerEmployees Worked With
Stephanie Ayala
November 30, 2018
Repairs We recently purchased a Volkswagen from Sonic dealership. After 3 weeks into it there was a smell coming from the engine. Turns out we had to have th We recently purchased a Volkswagen from Sonic dealership. After 3 weeks into it there was a smell coming from the engine. Turns out we had to have the oil cap replaced. Not really a big deal but I was surprised to find out I had to pay $30 for a new oil cap on a car that I owned for less than 3 weeks. More
by jeffroach66
Employees Worked With
Lamont Jackson
November 28, 2018
Tune up My car was shaking and losing power. I went to Nissan and they did a diagnostic. They then told me that I needed a tune up and brakes. They completed My car was shaking and losing power. I went to Nissan and they did a diagnostic. They then told me that I needed a tune up and brakes. They completed the service by lunchtime and I was on my way. Great service! More
by RAVENWHI
Employees Worked With
Kori Green
November 27, 2018
Uneventful and timely Excellent, very professional and understanding. The service understood my transportation needs and made sure I had a loaner that evening. Kori, always Excellent, very professional and understanding. The service understood my transportation needs and made sure I had a loaner that evening. Kori, always willing to answer questions and she returns calls!!! More
by bstringer0
Employees Worked With
Kori Green
November 26, 2018
Very helping Very nice and professional helped me find exactly what I needed in a vehicle.The wait was a little long but understandable.Thanks for getting me out o Very nice and professional helped me find exactly what I needed in a vehicle.The wait was a little long but understandable.Thanks for getting me out of the vehicle I was in! More
by Robynfull91
November 25, 2018
Eric white Great and wonderful and very helpful sales people this is my second car from the same dealership and sales person last yesterday I bought a 2017 now I Great and wonderful and very helpful sales people this is my second car from the same dealership and sales person last yesterday I bought a 2017 now I got a 2019 Volkswagen Jetta great four door loaded and great on gas..... More
by mimihowell23
Employees Worked With
Other Employees :
Kori Green, Venson Lavender, Brian Thompson, Kyle Towner, Stephanie Ayala
November 22, 2018
Very good Good service It was my second time bring it in and they stayed with it till they got it right I will bring it back for all my service needs Good service It was my second time bring it in and they stayed with it till they got it right I will bring it back for all my service needs More
by Vicwilder62
November 20, 2018
Great Sercvice My salesman was excellent. I got exactly what I wanted and left with a smile and a brand new car!!!! Thank you again Serra Nissan My salesman was excellent. I got exactly what I wanted and left with a smile and a brand new car!!!! Thank you again Serra Nissan More
by nikitahatter
Employees Worked With
Other Employees :
Jasmine Brown, Kyle Towner, Stephanie Ayala
November 19, 2018
Average Experience was not thorough. Car function not explain . No WOW service !!!! Left not feeling good about the sale .Customer service is not up to standa Experience was not thorough. Car function not explain . No WOW service !!!! Left not feeling good about the sale .Customer service is not up to standards More
by GZIMMER556
Employees Worked With
Tim Meadows, Rita Owens
November 12, 2018
Parts order Had to order parts for a 2001 jetta couldnt find it anywhere. Daniel the Parts manager was able to find them and had them in stock he took military di Had to order parts for a 2001 jetta couldnt find it anywhere. Daniel the Parts manager was able to find them and had them in stock he took military discounts and made the process quick and easy and didnt upcharge like most other places More
by PARTSGUY5
Employees Worked With
Daniel Burnett
