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Serra Volkswagen
Birmingham, AL
1,251 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,251 reviews
October 16, 2018
Could have have had better service. I drop my car off at 8 Saturday morning. I didn’t get a call till 12 when my car was ready. My car has never been in the service department that long. I drop my car off at 8 Saturday morning. I didn’t get a call till 12 when my car was ready. My car has never been in the service department that long. Not to mention that my service light was still on when I got back..... More
by terrell721
Verified Customer
October 16, 2018
Excellent I had a great experience with the sales team they were awesome in everything they did that day love the Nissan team to work with I had a great experience with the sales team they were awesome in everything they did that day love the Nissan team to work with More
by juanhaywood61
Employees Worked With
Other Employees :
Tina Willis, Kori Green, Kyle Towner, Mortimer Virves
October 15, 2018
Great service I really appreciated the customer service that was given. I had two great salespeople who was awesome, they were very patient, on working with me to I really appreciated the customer service that was given. I had two great salespeople who was awesome, they were very patient, on working with me to get a very nice car. Really nice people !!! Thanks so much. More
by pjassmin531
Employees Worked With
Other Employees :
Jasmine Brown, Erika Curlette, Jared Johnson, Venson Lavender, Jeremiah Perryman, Gerald Shepard, Kyle Towner
October 15, 2018
Outstanding Service Great customer service. Jasmine Brown has an amazing attitude and was very very helping. The management came to my needs and I left with an awesome ca Great customer service. Jasmine Brown has an amazing attitude and was very very helping. The management came to my needs and I left with an awesome car! I would recommend Serra Nissan to everyone if I could. More
by latoria116
Employees Worked With
Jasmine Brown, Kyle Towner
October 15, 2018
The best people ever working their I will tell everyone i know to come to serra Nissan and they will get a great deal here and very friendly people and helpful also I will tell everyone i know to come to serra Nissan and they will get a great deal here and very friendly people and helpful also More
by joeyredman64
October 12, 2018
Completed recall timely Our recall was completed timely. It was very easy to schedule an appointment through the app. The service staff was friendly. We will use them again. Our recall was completed timely. It was very easy to schedule an appointment through the app. The service staff was friendly. We will use them again. More
by ataunton7
Employees Worked With
Kori Green
October 12, 2018
Service The service Department was great and easy to work with. The only complaint would be the availability of parts and that has nothing to do with the ser The service Department was great and easy to work with. The only complaint would be the availability of parts and that has nothing to do with the service you could not ask for a better group of people to work with, from Cory to Josh it was great. More
by turbo547
Employees Worked With
Cory, Joshua Lane
October 12, 2018
Excellent car service Scheduled services and car was completed in under an hour plus they fix something that wasnt on the work order. Great job. Excellent. Bravo. Rock. Scheduled services and car was completed in under an hour plus they fix something that wasnt on the work order. Great job. Excellent. Bravo. Rock. More
by jenevans0825
Employees Worked With
Kori Green
October 10, 2018
Inconsiderate, Poor customer service I wanted the back window serviced because it was stuck. I was satisfied with the job done to my window. I was disappointed with the customer service. I wanted the back window serviced because it was stuck. I was satisfied with the job done to my window. I was disappointed with the customer service. No respect for time, customer convenience and poor customer notification of process. More
by gritsewr
Employees Worked With
I don't know the names of any employees.
October 10, 2018
Smooth Process along with great service! I didn't feel like I was dealing with the usual salesman. Anthony was excellent! He was great to work with and I'll recommend anyone to see him! Zac w I didn't feel like I was dealing with the usual salesman. Anthony was excellent! He was great to work with and I'll recommend anyone to see him! Zac was also great! More
by tobiassharp
Employees Worked With
Anthony Alston
