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Serra Volkswagen
Birmingham, AL
1,236 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,236 reviews
October 12, 2018
Completed recall timely Our recall was completed timely. It was very easy to schedule an appointment through the app. The service staff was friendly. We will use them again. Our recall was completed timely. It was very easy to schedule an appointment through the app. The service staff was friendly. We will use them again. More
by ataunton7
Verified CustomerEmployees Worked With
Kori Green
October 12, 2018
Service The service Department was great and easy to work with. The only complaint would be the availability of parts and that has nothing to do with the ser The service Department was great and easy to work with. The only complaint would be the availability of parts and that has nothing to do with the service you could not ask for a better group of people to work with, from Cory to Josh it was great. More
by turbo547
Employees Worked With
Cory, Joshua Lane
October 12, 2018
Excellent car service Scheduled services and car was completed in under an hour plus they fix something that wasnt on the work order. Great job. Excellent. Bravo. Rock. Scheduled services and car was completed in under an hour plus they fix something that wasnt on the work order. Great job. Excellent. Bravo. Rock. More
by jenevans0825
Employees Worked With
Kori Green
October 10, 2018
Inconsiderate, Poor customer service I wanted the back window serviced because it was stuck. I was satisfied with the job done to my window. I was disappointed with the customer service. I wanted the back window serviced because it was stuck. I was satisfied with the job done to my window. I was disappointed with the customer service. No respect for time, customer convenience and poor customer notification of process. More
by gritsewr
Employees Worked With
I don't know the names of any employees.
October 10, 2018
Smooth Process along with great service! I didn't feel like I was dealing with the usual salesman. Anthony was excellent! He was great to work with and I'll recommend anyone to see him! Zac w I didn't feel like I was dealing with the usual salesman. Anthony was excellent! He was great to work with and I'll recommend anyone to see him! Zac was also great! More
by tobiassharp
Employees Worked With
Anthony Alston
August 02, 2015
Highly recommend Gerry Devaney (Sales) & Don Scott (Finance) did a great job getting me exactly what I wanted. I'm a very pleased VW owner and will definitely recommen Gerry Devaney (Sales) & Don Scott (Finance) did a great job getting me exactly what I wanted. I'm a very pleased VW owner and will definitely recommend this dealership. More
by Jarrod
Employees Worked With
Gerry Devaney, Don Scott
