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Serra Volkswagen
Birmingham, AL
1,285 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,285 reviews
January 03, 2019
70000 mile service Great service!! Applied a coupon for me. Greatly appreciated the thoughtfulness and will always return for service! Service was fast and the waiting a Great service!! Applied a coupon for me. Greatly appreciated the thoughtfulness and will always return for service! Service was fast and the waiting area was clean and neat. More
by SBENNETT
Verified CustomerEmployees Worked With
Kori Green
January 01, 2019
Supberb staff and customer service. Per usual the customer service, as well as the courteous staff at Serra Volkswagen were par excellence! Both are superb in providing quality maintena Per usual the customer service, as well as the courteous staff at Serra Volkswagen were par excellence! Both are superb in providing quality maintenance and care for my vehicle! More
by Willie'sVW
Employees Worked With
Isaac (service technician), Kori Green
January 01, 2019
Great experience Everyone was able to help me get into a new car after having a lot of problems occur while trying to trade my old car in with them. Helped me get the Everyone was able to help me get into a new car after having a lot of problems occur while trying to trade my old car in with them. Helped me get the car I wanted for the price I needed. More
by zaca09090919
December 31, 2018
Volkswagen Service Awesome service!! Done in a timely fashion. The customer service is top notch!! I had e been a Volkswafen customer since 2013 and have purchased 2 Vol Awesome service!! Done in a timely fashion. The customer service is top notch!! I had e been a Volkswafen customer since 2013 and have purchased 2 Volkswagens since then. Go out and see what they have! They will send you home smiling! More
by HAWKINSC16
Employees Worked With
Kori Green
December 29, 2018
Great deal on new car I went to Serra VW following a great deal on a new car. The sale personnel was very friendly and professional. Having set most of the deal prior m I went to Serra VW following a great deal on a new car. The sale personnel was very friendly and professional. Having set most of the deal prior my arrival, we did not had to waste too much time on typical "back-and-forth" salesman-manager on price. thou managers had hard time to stay behind their original words...but at end we happily got a respectful compromise. Took some star of the service as few things were left behind/missing form the car when prepared. It would not be a problem at all if they would advice me of the missing parts, instead to find it out after driving 150+ miles...just annoying. Other than that, All very good. More
by Marco
December 28, 2018
everyone was very nice and professional everyone was helpful with any questions or concerns that i had and i would recomend serra volkswagen to all my friends and family thankyou for everyt everyone was helpful with any questions or concerns that i had and i would recomend serra volkswagen to all my friends and family thankyou for everything More
by nursedeb1950
Employees Worked With
Other Employees :
Anthony Alston, Xavier Johnson, Venson Lavender, Tim Meadows
December 24, 2018
Serra vw Great place to get your Volkswagen repaired / serviced.. All service personal were great to work with and can't beat the price overall a great experie Great place to get your Volkswagen repaired / serviced.. All service personal were great to work with and can't beat the price overall a great experience.... More
by dereklancaster123
December 20, 2018
Every employee was pleasant and extremely friendly. I It was a very good experience all employees very friendly. No pressure. They tried to be sure into new vehicle was just what I wanted. They also c It was a very good experience all employees very friendly. No pressure. They tried to be sure into new vehicle was just what I wanted. They also came to pick me up at my house to bring me to get my new car. That was appreciated. More
by dianneceverskendall6
Employees Worked With
I’m so sorry too old to remember the young man in financing was very nice also, Jared Johnson
December 17, 2018
Service at Serra Volkswagen was excellent! They are very helpful. My vehicle was looked at and finished same day. I would recommend them to other Volkswagen at Serra Volkswagen was excellent! They are very helpful. My vehicle was looked at and finished same day. I would recommend them to other Volkswagen owners. More
by vanessawhite880
Employees Worked With
Kori Green
December 17, 2018
Great Service I went in with a problem that couldn't be identified right away but I told them I needed it fixed. They spent 3 hours trying to found out what the iss I went in with a problem that couldn't be identified right away but I told them I needed it fixed. They spent 3 hours trying to found out what the issue was. Then they fixed it, apologized for the wait and sent me on my way. More
by crazycarter21
