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Serra Volkswagen
Birmingham, AL
1,287 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,287 reviews
March 01, 2019
Always a great experience. I have only had one issue with them and they resolved it right then and there. I like them and their service.I would refer someone to them. I have only had one issue with them and they resolved it right then and there. I like them and their service.I would refer someone to them. More
by ONESPRAGG
Verified Customer
March 01, 2019
service dept went in for oil change. advisor was very friendly. it did not take long for service. advisor went over some recommendations with me that was due to mi went in for oil change. advisor was very friendly. it did not take long for service. advisor went over some recommendations with me that was due to mileage. More
by jcarr5
Employees Worked With
Kori Green
February 28, 2019
Good job Good service didn’t take long I will come back. I don’t like the survey. Something it best to make it short.long not good. Good service didn’t take long I will come back. I don’t like the survey. Something it best to make it short.long not good. More
by Delanya8
February 26, 2019
Excellent Service I received prompt, professional and quality service. The repair was completed on time and they even provided a loaner vehicle at no charge while my ve I received prompt, professional and quality service. The repair was completed on time and they even provided a loaner vehicle at no charge while my vehicle was being serviced. What more could you ask for? More
by michaelcochran
Employees Worked With
Kori Green
February 25, 2019
AMAZING Very friendly, and outstanding service very fast and efficient, they as well make everything possible to get a good car for a very good and nice price Very friendly, and outstanding service very fast and efficient, they as well make everything possible to get a good car for a very good and nice price! More
by almadeliamendez98
February 25, 2019
I Love Volkswagon I purchased a new Volkswagon Jetta 4montgs ago, and my experience has been Awesome! I just received my first oil change at 10,000 miles and my experie I purchased a new Volkswagon Jetta 4montgs ago, and my experience has been Awesome! I just received my first oil change at 10,000 miles and my experience was great, I love my 2019 Jetta!! More
by OPULENTBEAUTI
Employees Worked With
Other Employees :
Kyle Towner, Stephanie Ayala
February 25, 2019
Great service The service was amazing. Everyone is so nice. Very courteous. I appreciate everyone's help. Will be back for service in the future. Thank. You. The service was amazing. Everyone is so nice. Very courteous. I appreciate everyone's help. Will be back for service in the future. Thank. You. More
by ayoung06487
February 22, 2019
Service The service was great. The employees were nice and very helpful. Serra Volkswagon had the best prices on the tires i was looking for with the install The service was great. The employees were nice and very helpful. Serra Volkswagon had the best prices on the tires i was looking for with the install included. More
by ROBLOW1016
Employees Worked With
Venson Lavender
February 20, 2019
Extremely satisfied. The service is excellent every time I have been there. Very friendly, knowledgeable, and helpful. I feel secure with their work and pricing. Easy to w The service is excellent every time I have been there. Very friendly, knowledgeable, and helpful. I feel secure with their work and pricing. Easy to work with. More
by krenkelc
February 15, 2019
Excellant service Very polite Very polite efficient and accommodating. The online scheduling mechanism is easy to use and easy to interpret. Estimates of cost and time requireme Very polite efficient and accommodating. The online scheduling mechanism is easy to use and easy to interpret. Estimates of cost and time requirements are accurate. More
by Vcs333
Employees Worked With
Kori Green
