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Serra Volkswagen
Birmingham, AL
1,290 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,290 reviews
March 29, 2019
Spectacular The service was outstanding, friendly environment. My sales man Eric White told me that he would get me in a car and he did just that. I would recomme The service was outstanding, friendly environment. My sales man Eric White told me that he would get me in a car and he did just that. I would recommend him and the dealership to family and friends. More
by TAUREANPAIGE
Verified Customer
March 29, 2019
Very Nice people excellent customer services I had a great experience with the company. They had all the answers that I needed and I was very please with everything. Great people I had a great experience with the company. They had all the answers that I needed and I was very please with everything. Great people More
by charmainewilliams16
March 28, 2019
Excellent! Excellent service! Very timely! I made my appointment online and was in and out in an hour. Everyone was very helpful. Thanks and I will recommend to Excellent service! Very timely! I made my appointment online and was in and out in an hour. Everyone was very helpful. Thanks and I will recommend to others. More
by westersbaa
Employees Worked With
Kori Green
March 28, 2019
Courteous Convenient Fast and Friendly The team was especially great. They answered all my questions and made the transition from & to my vehicle As convenient they possibly could. I co The team was especially great. They answered all my questions and made the transition from & to my vehicle As convenient they possibly could. I couldn't have asked for a better experience. More
by mconner2428
March 27, 2019
Great Everyone at the service department was wonderful. They brought my car to my house and it was a wonderful service it was a extremely wonderful experien Everyone at the service department was wonderful. They brought my car to my house and it was a wonderful service it was a extremely wonderful experience More
by kimrowlen1
Employees Worked With
Kori Green
March 27, 2019
Good customer service I given all stars because they are professional customer service is awesome. I will tell everyone to go to Serra Volkswagen they won't be disappointed I given all stars because they are professional customer service is awesome. I will tell everyone to go to Serra Volkswagen they won't be disappointed. More
by nikitahatter
March 25, 2019
Great service and customer service I really appreciate the service and customer service really happy with my new car never been so happy about getting a car Vincent did a excellent job I really appreciate the service and customer service really happy with my new car never been so happy about getting a car Vincent did a excellent job with working with me. 10+ More
by latishacapel
Employees Worked With
Vincent Parker , Kyle Towner
March 22, 2019
Awesome Service I love getting my car serviced at Serra Volkswagen! The staff is very friendly! I will recommend all my friends and family to come here! I love getting my car serviced at Serra Volkswagen! The staff is very friendly! I will recommend all my friends and family to come here! More
by QB
Employees Worked With
Brandon, Kori Green
March 19, 2019
Made sure we were comfortable water coffee etc always at beck and call. when service is needed you don't have to wait more than a day. they work with you, .exspecialy in the service dept. always at beck and call. when service is needed you don't have to wait more than a day. they work with you, .exspecialy in the service dept. More
by lauraw2750
March 18, 2019
Awful I had an 11:30 appt and left at 3. I watched other people come and go. Wasted my entire day when I had plans. I had an 11:30 appt and left at 3. I watched other people come and go. Wasted my entire day when I had plans. More
by angelgubray
Employees Worked With
Amanda , Jared Johnson
