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Serra Volkswagen
Birmingham, AL
1,228 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,228 reviews
December 20, 2018
Every employee was pleasant and extremely friendly. I It was a very good experience all employees very friendly. No pressure. They tried to be sure into new vehicle was just what I wanted. They also c It was a very good experience all employees very friendly. No pressure. They tried to be sure into new vehicle was just what I wanted. They also came to pick me up at my house to bring me to get my new car. That was appreciated. More
by dianneceverskendall6
Verified CustomerEmployees Worked With
I’m so sorry too old to remember the young man in financing was very nice also, Jared Johnson
December 17, 2018
Service at Serra Volkswagen was excellent! They are very helpful. My vehicle was looked at and finished same day. I would recommend them to other Volkswagen at Serra Volkswagen was excellent! They are very helpful. My vehicle was looked at and finished same day. I would recommend them to other Volkswagen owners. More
by vanessawhite880
Employees Worked With
Kori Green
December 17, 2018
Great Service I went in with a problem that couldn't be identified right away but I told them I needed it fixed. They spent 3 hours trying to found out what the iss I went in with a problem that couldn't be identified right away but I told them I needed it fixed. They spent 3 hours trying to found out what the issue was. Then they fixed it, apologized for the wait and sent me on my way. More
by crazycarter21
December 12, 2018
Serra VW The folks at Serra are very nice, competent, and considerate. They jumped right on my issue and got me into a car to drive while my car was being serv The folks at Serra are very nice, competent, and considerate. They jumped right on my issue and got me into a car to drive while my car was being serviced in no time. More
by ellsworthia11
Employees Worked With
December 12, 2018
Great Services I really appreciate the great customer service dedication and determination to make sure I have my car back in no time... I really love how fast thing I really appreciate the great customer service dedication and determination to make sure I have my car back in no time... I really love how fast things work More
by jgilmore30
Employees Worked With
Jasmine Brown
December 11, 2018
Excellent Vannessa and the other service lady techs are easy to talk to and very knowledgeable....I love this service center...they always try to get me the bes Vannessa and the other service lady techs are easy to talk to and very knowledgeable....I love this service center...they always try to get me the best deal for my money...I will be back!! More
by BRANDI.LEWIS
Employees Worked With
Vannessa
December 11, 2018
Very satisfied! My husband and I have being using Serra Volkswagen Service for years. The staff is friendly and helpful. They sincerely try to properly diagnose and f My husband and I have being using Serra Volkswagen Service for years. The staff is friendly and helpful. They sincerely try to properly diagnose and fix any issue we have accurately the first time. More
by ataunton7
Employees Worked With
Kori Green
December 04, 2018
Super Every body in the service department was super nice. They even took the time to pet my dog and tell me about the new VW Bus that you will present soon Every body in the service department was super nice. They even took the time to pet my dog and tell me about the new VW Bus that you will present soon ,so much so that I will be in line for one. Thanks More
by saundrabellamy
December 04, 2018
Great Serra Nissan was very helpful for me to obtain a vehicle. Very polite and respectful. All of the staff was courteous and paid attention to my needs. Serra Nissan was very helpful for me to obtain a vehicle. Very polite and respectful. All of the staff was courteous and paid attention to my needs. More
by Julez11
December 04, 2018
My service What can I say about my service..... It was Awesome!!!😉 Have no problems anything I bring my vehicle aways 100% great awesome work. Thank you to ever What can I say about my service..... It was Awesome!!!😉 Have no problems anything I bring my vehicle aways 100% great awesome work. Thank you to everyone!😊 More
by Courtney 1
