Serra Volkswagen

Terrible service!!!! After a long ordeal with the service department, the general manager told me " I should have went somewhere else" Please take his word of advice and g After a long ordeal with the service department, the general manager told me " I should have went somewhere else" Please take his word of advice and go somewhere else. More

Love the new car! Spacious and plenty of room! However there a few things that needs to be taken care that hopefully the dealership takes care of promptly.Great custome Spacious and plenty of room! However there a few things that needs to be taken care that hopefully the dealership takes care of promptly.Great customer service and handled with care.... More

Quick service Took my car in for a warranty repair,. They gave me a loaner car and fixed my car. Very professional and friendly customer service. They do excellen Took my car in for a warranty repair,. They gave me a loaner car and fixed my car. Very professional and friendly customer service. They do excellent repair work also. More

helpful The young lady I dealt with was very helpful. She was very polite and gave excellent customer service. She looked up some info and found that I had a The young lady I dealt with was very helpful. She was very polite and gave excellent customer service. She looked up some info and found that I had a recall on the item I was there to have fixed. More

Service Excellent service!!! Waited on me immediately, called me as soon as my car was ready, service technician was very knowledgeable and was able to answer Excellent service!!! Waited on me immediately, called me as soon as my car was ready, service technician was very knowledgeable and was able to answer all questions professionally. More

Oil change and recall (key) Service department was very helpful the lady at the front desk was very helpful and courteous, they came and checked on me to make sure everything was Service department was very helpful the lady at the front desk was very helpful and courteous, they came and checked on me to make sure everything was okay they offered beverage while I wait, service was faster than I anticipated I thought I would be there for quite a while but actually. The service was very fast great job you guys keep up the good work. More

Exceptional customer service I was a little timid at scheduling an appointment online but I was pleasantly suprised. The customer service I received went above and beyond what I e I was a little timid at scheduling an appointment online but I was pleasantly suprised. The customer service I received went above and beyond what I expected. The only thing that I wish was different was the website showed that the oil change was $76, which is find but that is only the price for the supplies, it did not include labor. It makes me wonder if the other services shown also does not include labor in the cost. I would think something as simple as an oil change would show pricing including everything except tax. More

New Car Great customer service with buying a brand new car.. Vincent and Braegan were excellent in assisting my wife and I... They answered all the questions Great customer service with buying a brand new car.. Vincent and Braegan were excellent in assisting my wife and I... They answered all the questions that we had and helped us get the best deal possible.. Would definitely buy from you guys again! Thank you! More

Serra Nissan Altima Alignment Took my Altima in for an alignment at Serra Nissan on 4/24/19. On the positive side...the service advisor was friendly, my car was taken back quickly Took my Altima in for an alignment at Serra Nissan on 4/24/19. On the positive side...the service advisor was friendly, my car was taken back quickly and the alignment was completed quickly...Now for the negatives....on the printout sheet for the alignment the rear was out of factory spec. The service advisor stated that the technician told her that they do not adjust the camber on alignments (which was the value out of factory spec) and only adjust the toe. I thought this was unacceptable for a Nissan dealership to not take the time to dial in all values of an alignment on a Nissan vehicle. There were also a couple of other values that were just barely within factory specs. This is the reason I came to the dealership and paid $100 for this to be performed. I could have had an alignment done at the tire dealer for $60 and had the same level of work performed or possibly more. To top it off, I was told the front brakes, rear brakes, front rotors and rear rotors need to be addressed immediately when I just left my mechanic 1 hour earlier from installing new tires and brakes were fine. More

Fast Friendly Service I was there less than 10 mins to get a tail light installed. Everyone was very friendly! Plus, I didn't even get charged for the service because the c I was there less than 10 mins to get a tail light installed. Everyone was very friendly! Plus, I didn't even get charged for the service because the clerk said it was really easy for them to do. This is the only place I will take my Jetta for service ever! More