Serra Volkswagen

Awful experience I brought my car for a recall and oil change/inspection. They initially didn’t complete the recall service and didn’t tell me, but I read through the I brought my car for a recall and oil change/inspection. They initially didn’t complete the recall service and didn’t tell me, but I read through the paperwork and saw that it hadn’t been done. I insisted that they complete the recall, after the woman assisting me told me it isn’t a big deal and not to worry about it even though I told her I was driving across the country. The ABS system had a software issue that was overall very dangerous. I ended up waiting at the dealership for 10.5 hours because of the poor communication. I had to leave my car there for the whole weekend though I was told the recall service would only take 45 minutes when I scheduled the appointment. More

Great service and answered all my questions I will definitely be coming back and suggesting their service to my friends and co-workers. It was a great experience and I know others will enjoy as I will definitely be coming back and suggesting their service to my friends and co-workers. It was a great experience and I know others will enjoy as well. More

Great Service. I was able to get a quick appointment to take my Jetta in for a repair. I felt the service staff was knowledgeable and friendly. My car seems to be w I was able to get a quick appointment to take my Jetta in for a repair. I felt the service staff was knowledgeable and friendly. My car seems to be working great now also. More

Oil change Went for oil change and it’s very quick. Initially told me it will take around 1 hour however I got my car back in 30 mins. Went for oil change and it’s very quick. Initially told me it will take around 1 hour however I got my car back in 30 mins. More

Excellent Because they are very helpful and UNDERSTANDING and friendly great CUSTOMER service and also they help me get the car i want also helped me daug Because they are very helpful and UNDERSTANDING and friendly great CUSTOMER service and also they help me get the car i want also helped me daughter to More

My Dream Car I have wanted a Beetle since I was a youngster! I have one and he experience was wonderful! Just like a Dream Come True for me! I have wanted a Beetle since I was a youngster! I have one and he experience was wonderful! Just like a Dream Come True for me! More

Great service The service was great and the staff was very knowledgable. They were always willing to help and break everything down to.your understanding. Thank aga The service was great and the staff was very knowledgable. They were always willing to help and break everything down to.your understanding. Thank again Team. More

Good work I scheduled an appointment online, got there earlt, was immediately waited on, service was done, left very satisfied, left feeling “ very pleased with I scheduled an appointment online, got there earlt, was immediately waited on, service was done, left very satisfied, left feeling “ very pleased with every that was done. More

well done i thank josh lane and the team, for solving my problem on my vw, josh did a outstanding job on informing me of the problem. i thank josh lane and the team, for solving my problem on my vw, josh did a outstanding job on informing me of the problem. More

Service Recall done faster than promised, great service today. Making the appt was easy and the folks there were cheerful and kind, even when I showed up a f Recall done faster than promised, great service today. Making the appt was easy and the folks there were cheerful and kind, even when I showed up a few minutes after closing time on Sat to pick up More