Serra Volkswagen

A very callous, aloof, dispassionate dealership So from the very beginning this has been nothing short of heartache and a nightmare from this dealership until the end of the deal. This dealership is So from the very beginning this has been nothing short of heartache and a nightmare from this dealership until the end of the deal. This dealership is very unorganized and seem to be very entitled to sales as if there are not other dealerships that are offering top notch cx service, they call themselves fixing what was messed up to only have it end in one of my keys to the car I’VE PURCHASED held (supposedly) because they haven’t received funding from the bank and the girl Kacey loud and over talking me, I guess to fast talk the conversation to an end... (So I’ve left with an entire vehicle and 1 key) and have to wait on my extra. The excuses this dealership comes up with is beyond me for the level of professionalism they are SUPPOSED to have. To have had to be subjected to the very aloof treatment from this group of individuals that represent Tony Serra are doing him a HUGE disservice and I feel like I’ve missed out on the customer service I deserve dealing with this group! I most definitely will be referring everyone that looks to me for shopping advice to Jim Burke or ANYWHERE other than Serra Nissan This is not the place if you want an experience other than one that signifies your business is not important or worthy! More

car inspection great service, fair pricing, great staff. the whole experience was great. one minor thing I was there for 8 hours. It took some time to get the parts great service, fair pricing, great staff. the whole experience was great. one minor thing I was there for 8 hours. It took some time to get the parts needed to complete the rear brake job More

Excellent the best service center clean offers refreshments timely excellent clean sitting areas also had room for people who have children when making the ser the best service center clean offers refreshments timely excellent clean sitting areas also had room for people who have children when making the service appointment it was fast easy More

Excellent service! I’ve always been treated with nothing but the best service whenever I visit. Every employee greets me with satisfaction and care not to motion, they a I’ve always been treated with nothing but the best service whenever I visit. Every employee greets me with satisfaction and care not to motion, they always get the job done right. More

Oil change Good customer service, everyone was nice . They got me in and out at a good timing . They made sure I had everything I needed. They checked to see if Good customer service, everyone was nice . They got me in and out at a good timing . They made sure I had everything I needed. They checked to see if I needed anything while I was waiting More

Great service I received great service on my Volkswagen Passat on some warranty work they repaired my vehicle the first time while I was there.The service writer wa I received great service on my Volkswagen Passat on some warranty work they repaired my vehicle the first time while I was there.The service writer was great. More

Came in for recall notice. Very prompt and out quickly Came in for recall work. Had a scheduled appointment and was completed quickly and waited less than a hour. Very nice and professional to me and every Came in for recall work. Had a scheduled appointment and was completed quickly and waited less than a hour. Very nice and professional to me and everyone. More

Fast friendly service who go beyond to help customers I had lost my key lock and had a bad tire .I had called many tire shops and taken to several with no help .When I called they got me in right away .An I had lost my key lock and had a bad tire .I had called many tire shops and taken to several with no help .When I called they got me in right away .And even after breaking their own key tool they still were able to do what others couldn’t and even mounted my tire . Very friendly caring folks and tech s are pros at what they do .Ive never carried anything to a dealer before now but after my experience I’ll be going back Thanks service department for all you help a true five star team. More

Serra service review I had a good experience with Serra service. Will use them again. Unlike royal va in hoover. Their communication was awful. Kori was great to wor I had a good experience with Serra service. Will use them again. Unlike royal va in hoover. Their communication was awful. Kori was great to work with. Maxine also. More

Outstanding Service I loved the customer service was excellent! I would highly recommend the service to people! I was definitely impressed with the timing & hospitality o I loved the customer service was excellent! I would highly recommend the service to people! I was definitely impressed with the timing & hospitality of service. More