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Serra Volkswagen
Birmingham, AL
1,332 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,332 reviews
April 25, 2025
The guy that works at the front counter is very friendly and very helpful, but my car was not fixed correctly and very helpful, but my car was not fixed correctly More
by fhoward1313
Verified CustomerEmployees Worked With
April 24, 2025
I feel so good, the best dealer I ever seen faster in all process and so kind people, thanks for all angel borja. process and so kind people, thanks for all angel borja. More
by evaristo27
Employees Worked With
April 23, 2025
Work was good but I had a 7am appointment and no body was there until 7:20. there until 7:20. More
by lifedancephotography
Employees Worked With
April 20, 2025
I wish a wait time would have been mentioned to me upon arrival. I was told the earlier I schedule for the quicker I’ll get out, but I have scheduled two services since then one being at 7am and the other arrival. I was told the earlier I schedule for the quicker I’ll get out, but I have scheduled two services since then one being at 7am and the other at 9am and both times I have had to wait over 2.5 hours. The first visit was an inspection and oil change because my driver door says it’s open when it’s not and the back right sensor tells me something is there when reversing and nothing ever is. I was told the door was a seatbelt jam problem and the sensor was just dirty.. but no matter how much I clean it it still yells that something is behind me. The second visit was a reschedule for the oil change only since I ended up not needing one yet the first time around. I appreciate the first oil change being free but I would almost rather spend the $45 at Express Oil Change for a 15 minute service. I would not have any problem if this service to an hour to an hour and a half since you are not an express oil change operation, but 3 hours for an appointment that I scheduled a week or more prior without warning of delay is just awful. More
by brandyrayann02
Employees Worked With
Lizbeth Gonzalez, Tristan, and Jay the Mechanic always show exceptional customer service. I believe Ashlee was my Service Dept advisor, I wish she would have expressed wait time upon arrival. Theo was lovely and helped answer all of my questions
April 19, 2025
I was satisfied with my service and the immediate attention my car received. I would recommend this facility. attention my car received. I would recommend this facility. More
by gritsewr
Employees Worked With
April 15, 2025
Despite my car being in their service department for 35 days for a 2-day repair. From March 1, 2025, then not worked on until April 2, 2025, and finished on April 4, 2025. Only communicated with when i c days for a 2-day repair. From March 1, 2025, then not worked on until April 2, 2025, and finished on April 4, 2025. Only communicated with when i called to check on my vehicle. Joe and Dylan were great people to communicate. The GM has a horrible bedside manner. My vehicle is now in another dealership for repair and Sch B service. More
by vd.thomas52
Employees Worked With
Joesph, Dylan
April 13, 2025
Do not tell the truth or keep what they say to you to you either either More
by pdgregg1963
Employees Worked With
April 11, 2025
Was able to get in and out fairly quickly. They also worked with my warranty people so i wouldnt have to. They also worked with my warranty people so i wouldnt have to. More
by honeycuttjo
April 11, 2025
Service was professional, efficient and done in a timely manner. Staff was friendly and helpful. manner. Staff was friendly and helpful. More
by shaun.huysamen
Employees Worked With
