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Serra Volkswagen
Birmingham, AL
1,313 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,313 reviews
April 01, 2025
Did not complete my service told me they couldn’t do my tire rotation because of lung nuts tire rotation because of lung nuts More
by ddf5
Verified CustomerEmployees Worked With
March 30, 2025
Was fast getting my car in for service and very clean hard to find my car after service hard to find my car after service More
by ceciliamccloud41
Employees Worked With
March 29, 2025
I had an issue with my breaker fluid and they fixed it without charging me without charging me More
by comradewing
March 29, 2025
The hours I waited for the car to be detailed off the lot only some spray was sprayed in there I wasted a lot of time sitting there thinking they were going to actually do detail shine up . They lied. only some spray was sprayed in there I wasted a lot of time sitting there thinking they were going to actually do detail shine up . They lied. More
by wendy4145
March 25, 2025
I was in and out pretty quick for an oil change and tire rotation! Great service! rotation! Great service! More
by clintjustic
Employees Worked With
March 23, 2025
The worker was very nice and professional and making sure I was happy with service.🤗 I was happy with service.🤗 More
by danielsjamese
March 23, 2025
Too long for car remedied had to bring vehicle back for completion of issue 10 days after initial issue. It's been a month and still don't have the vehicle fixed. Cost is considerably higher especially s completion of issue 10 days after initial issue. It's been a month and still don't have the vehicle fixed. Cost is considerably higher especially since the vehicle had to be returned after 10 days. Maybe because I'm a woman I'm being taken advantage of. I'll see what happens after I get the car back. But so far I am not a happy customer. More
by tkngma03711
Employees Worked With
Can't even remember the name
March 18, 2025
Took my car in they diagnosed the problem fairly quick. They had to order the part in a few days it came in so they set up a time for me to bring it in. They installed it the part fixed everything that was They had to order the part in a few days it came in so they set up a time for me to bring it in. They installed it the part fixed everything that was wrong and we were back home. Everything went smooth and I was kept informed. More
by maryjanepowell1952
Employees Worked With
Other Employees :
Joe Nance was my service writer and he kept me informed. Chandler Gingras was the the . Both did a great job.
March 15, 2025
They never called me back from the service department concerning the exhaust repair..I called them and asked about it because the engine light came on after they replaced the exhaust, so I had the sensor concerning the exhaust repair..I called them and asked about it because the engine light came on after they replaced the exhaust, so I had the sensors checked and the oxygen sensor is bad they worked on the exhaust and the oxygen sensor connects to the exhaust it was performing correctly until they worked on the exhaust. I also wanted a breakdown on my 2 year extended service warranty but couldn’t get anyone to tell me what all it covers More
by jfrazierwolf1058
Employees Worked With
