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Serra Volkswagen
Birmingham, AL
1,268 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,268 reviews
January 16, 2025
All went well - scheduling an appointment, checking in upon arrival, and completing the servicing of my VW. Most noteworthy was fact that additional maintenance that I had not identified was completed un upon arrival, and completing the servicing of my VW. Most noteworthy was fact that additional maintenance that I had not identified was completed under warranty. That is, no additional cost was required. More
by gosox2004
Verified CustomerEmployees Worked With
I forgot her name, but the representative who handled my reservation request was exceptionally polite, knowledgeable, and professional
January 15, 2025
Pretty good dealership. . Busy at times, they try to get you in and out quick. . Busy at times, they try to get you in and out quick. More
by clintjustic
Employees Worked With
January 13, 2025
Always helpful and knowledgeable. Always can trust their work. Prefer them over other mechanics that aren’t as experienced with my vehicle Always can trust their work. Prefer them over other mechanics that aren’t as experienced with my vehicle More
by Walter67
Employees Worked With
January 10, 2025
Staff was friendly and did the service quickly. I was pleased with my experience. The waiting area was small and I wasn't comfortable so I went across the street. But Still I am pleased with the I was pleased with my experience. The waiting area was small and I wasn't comfortable so I went across the street. But Still I am pleased with the service at VW. More
by treylee1
January 08, 2025
They are always so kind! Specifically Joe in the service department is such a big help! Specifically Joe in the service department is such a big help! More
by tylerlove011110
January 05, 2025
Joe is the best service advisor ever. Services I requested but didn’t need? Joe let me know! Services I needed? Joe got them done! Couldn’t be happier or more satisfied. Maybe one day I’l Services I requested but didn’t need? Joe let me know! Services I needed? Joe got them done! Couldn’t be happier or more satisfied. Maybe one day I’ll be able to bring my car in for just an oil change. More
by Steve
