Serra Trussville Kia - Service Center

Routine service I just needed an oil change & tire rotation. It took a bit of time but they have a pleasant waiting area. I found myself wandering outside & the servi I just needed an oil change & tire rotation. It took a bit of time but they have a pleasant waiting area. I found myself wandering outside & the service guy hunted me down a couple times with updates and offered me bottled water & snacks. Very friendly and helpful. More

Frankie Excellent Customer Service I have to say, Frankie has outstanding customer service! Frankie was very informative and understanding! Frankie made sure that I knew exactly what to I have to say, Frankie has outstanding customer service! Frankie was very informative and understanding! Frankie made sure that I knew exactly what to do once I come back to get my new brakes and tires! I received a business card with his contact information and I will definitely use it! Frankie showed my son and I to the play area and my son enjoyed it tremendously! I was offered snacks to go and also while I waited. I was even told that once I come back to get new tires, he would clean my rims for me for free!! You can’t get that anywhere else, BUT at Serra KIA in Trussville! I recommend Frankie to all customers that visits Serra KIA in Trussville! More

Very friendly and helpful The service department at Serra Kia has always been very helpful and courteous. They have always done a good job on repairing my vehicle. Sometimes it The service department at Serra Kia has always been very helpful and courteous. They have always done a good job on repairing my vehicle. Sometimes it’s hard to get someone to answer the phone but other than that no complaints. I highly recommend Serra Kia in Trussville Al. More

First time customer This was my first time using the Trussville location. I had went to another location first and the wait time was 3 hours, so I decided to go to the Tr This was my first time using the Trussville location. I had went to another location first and the wait time was 3 hours, so I decided to go to the Trussville location and the guy who helped, unfortunately I can't remember his name, but he told me the wait time would be about an hour and 30 minutes and they finished on my car in under an hour! I was definitely happy about. Thank you for the great service! More

No Stress Once again, Frankie and the Serra Trussville Kia team provided me with a relaxed, no-stress service visit for my vehicle. They are always transparent Once again, Frankie and the Serra Trussville Kia team provided me with a relaxed, no-stress service visit for my vehicle. They are always transparent and communicative regarding my car's issues, how long I could expect to wait, and why. All of their loaner cars were taken on this specific day, however, they said they would shuttle me anywhere within 5 miles. Kudos, team! More

Forte recall Frankie was great to work with and the service was completed in less than an hour. Everyone was friendly and got my car scheduled right away. Fast an Frankie was great to work with and the service was completed in less than an hour. Everyone was friendly and got my car scheduled right away. Fast and friendly service at its best!! More

First come, first served worked great. Was kind of scared to do the Saturday no fixed schedule servicing, but it worked well. Was in and out within an hour. Will recommend to others. Was kind of scared to do the Saturday no fixed schedule servicing, but it worked well. Was in and out within an hour. Will recommend to others. More

Great experience Brought in because I lost the special lug nut key for my Optima 2008.The girl in parts and the gentleman in service were very helpful and got me fixed Brought in because I lost the special lug nut key for my Optima 2008.The girl in parts and the gentleman in service were very helpful and got me fixed up with new lugs in about half an hour. Would recommend. More

Excellent! The service is always amazing and they never disappoint me. I'm always in and out. This location is the best. Thank you to the whole team! The service is always amazing and they never disappoint me. I'm always in and out. This location is the best. Thank you to the whole team! More