Serra Trussville Kia - Service Center

No hassle oil change Frankie was very kind in explaining a contract I purchased that was not explained at the time of my car purchase. Everything was handled efficiently Frankie was very kind in explaining a contract I purchased that was not explained at the time of my car purchase. Everything was handled efficiently More

Free wasn’t free I had to pay $41.00 for my free oil change. I had a dealer coupon book when I purchased my new car. Evidently they gave me the wrong book and didn’t m I had to pay $41.00 for my free oil change. I had a dealer coupon book when I purchased my new car. Evidently they gave me the wrong book and didn’t make it right. More

GREAT SERVICE MY EXPERIENCE WITH SERRA TRUSSVILLE KIA IS ALWAYS INCREDIBLE! FRANKIE ALWAYS MEETS ME AT THE CAR BEFORE I EVEN GET OUT. HE ALWAYS OFFERS ME REFRESHMEN MY EXPERIENCE WITH SERRA TRUSSVILLE KIA IS ALWAYS INCREDIBLE! FRANKIE ALWAYS MEETS ME AT THE CAR BEFORE I EVEN GET OUT. HE ALWAYS OFFERS ME REFRESHMENTS IF I HAVE TO WAIT OR NOT. WHEN I DO HAVE TO WAIT, HE KEEPS ME UPDATED ABOUT THE PROCESS OF MY SERVICE. I AM ALWAYS PLEASED WHEN I LEAVE. More

Always great service When I take my car to the service department the staff is always friendly and will help out in any way they can. I have not ever had a bad experience When I take my car to the service department the staff is always friendly and will help out in any way they can. I have not ever had a bad experience with them. More

2020 Kia Tellurdie Frankie is awesome! My Telluride will never see another dealership or service center besides Serra Kia Trussville!! I’d strongly recommended coming he Frankie is awesome! My Telluride will never see another dealership or service center besides Serra Kia Trussville!! I’d strongly recommended coming here to Kia! More

Friendly and fast I went in early Saturday morning around 8pm I was meet in service department by a warm friendly hand shake checked in, after service was completed the I went in early Saturday morning around 8pm I was meet in service department by a warm friendly hand shake checked in, after service was completed the warm friendly hand was gave along with understandable explanation for the service work done on my vehicle along with future service recommendations. More

Towing complaint Happy with work not with 240 dollar towing bill from center point to trussville.Abc towingsaid it was your fault .dont care who’s fault it was I shoul Happy with work not with 240 dollar towing bill from center point to trussville.Abc towingsaid it was your fault .dont care who’s fault it was I should’ve have to pay for it More

Excellent/fast/courteous service. Service rep was friendly & courteous. My only complaint is that I asked for my car to be run through the wash. I was told they were a small shop & Service rep was friendly & courteous. My only complaint is that I asked for my car to be run through the wash. I was told they were a small shop & did not offer that? I find it hard to believe that a car dealership does not have car washing/detailing options? More

Great service I asked them to do an oil & filter change, to change my engine filter & cabin filter, and rotate my tires. They said I didn't need to change my engin I asked them to do an oil & filter change, to change my engine filter & cabin filter, and rotate my tires. They said I didn't need to change my engine filter yet and they made sure my tires had proper air amount in them and balanced them and rotated. Everything was done in a timely manner. Frankie Vance in the front office was very nice and professional. David Price was the tech. Both did an excellent job. More

They always take their time to make sure I'm ok. They always explain what they did, what they found and what the options are. Great customer. I drive an hr away just to use them. They always explain what they did, what they found and what the options are. Great customer. I drive an hr away just to use them. More