Serra Trussville Kia - Service Center

Oil change Frankie always .makes sure the customer comes first and makes sure to make any situation better.He has nothing bit respect for the customer.he needs Frankie always .makes sure the customer comes first and makes sure to make any situation better.He has nothing bit respect for the customer.he needs to become service manager. More

Like you guys need another positive review You guys must be absolutely brimming with positive reviews. But, nevertheless, I will add one to the multitudes. As always, the service that I receive You guys must be absolutely brimming with positive reviews. But, nevertheless, I will add one to the multitudes. As always, the service that I received at Serra Kia was second to none. Frankie is, for lack of better terms, amazing! You guys better be lucky that I do not currently need another employee. I would be recruiting him. Your service technicians are thorough and do not waste time. I appreciate both of those attributes. Keep up the good work! Regards, Robert Benson P.s. And if it isn't too much of a hardship, bring back the granola bars to the customer waiting area. More

Service manager provided information regarding what p Upon allowing Kia trussville to service my car, they placed me in a loaner car so the inconvenience of having my repairs done will allow me to trave Upon allowing Kia trussville to service my car, they placed me in a loaner car so the inconvenience of having my repairs done will allow me to travel to and from my daily activities during the completion of my service. More

First time service on my Kia Soul I was pleasantly surprised at how easy things went. Frankie was very friendly and helpful. He explained everything before and after the service. I I was pleasantly surprised at how easy things went. Frankie was very friendly and helpful. He explained everything before and after the service. I left for just a bit for lunch with my sister. When she brought me back my car was cleaner inside and ready to go!!! I was treated with much respect and friendliness and I so appreciate that. More

Service Evaluation Everything went well, and my service advisor, Frankie Vance, paid attention to my needs and gave attention to every detail. No problems were encounter Everything went well, and my service advisor, Frankie Vance, paid attention to my needs and gave attention to every detail. No problems were encountered during this visit. More

Great experience Frankie and team are great. You guys are very friendly and take customer service at heart. Team seems well managed. Facility is always clean and welc Frankie and team are great. You guys are very friendly and take customer service at heart. Team seems well managed. Facility is always clean and welcoming. More

Service Review Frankie Vance is awesome. He has outstanding customer service skills. He made sure I took care of all my car needs. He is a great face for Kia Service Frankie Vance is awesome. He has outstanding customer service skills. He made sure I took care of all my car needs. He is a great face for Kia Service. More

Excellent Work and customer support Mr.Bill Wood was very supportive, informative and kind. He kept me up to date on the progress of the service, what issues were uncovered and what solu Mr.Bill Wood was very supportive, informative and kind. He kept me up to date on the progress of the service, what issues were uncovered and what solutions were appropriate at this time. More

Kia Store trussville is amazing Ive been here several times for my service and it’s always a smooth, easy, comfortable process. Frankie was very informative , and he helped answer an Ive been here several times for my service and it’s always a smooth, easy, comfortable process. Frankie was very informative , and he helped answer any and all questions I had and he was fun to talk to. Waiting room is always nice and comfortable with snacks and wifi . I wouldn’t want to go anywhere else for my cars service. More

Pleasant experience I had my car service, with Frankie and he is always so nice makes sure I know everything going on. And always Pleasant.I recommend him highly . I had my car service, with Frankie and he is always so nice makes sure I know everything going on. And always Pleasant.I recommend him highly . More