Serra Toyota - Service Center

Trying too hard to shake off old image! Called to get my airbag replaced, when I arrived was greeted by several employees who wanted to know who I talked to to get my appointment. (Big red f Called to get my airbag replaced, when I arrived was greeted by several employees who wanted to know who I talked to to get my appointment. (Big red flag number 1, Screams we all work on commission!) When I went inside to have my work written up I noticed that the hood of my car was up. I walked out to my car the service guys were "testing" my battery. I DID NOT ask for this service. Also they had machines on all 4 of my tires checking my alignment, again I DID NOT ask for this service. My Toyota has lasted 15 years WITHOUT Serra touching it so I feel sure it will last another 15! Totally a waste of time when my car could have been in the back getting worked on. While waiting on my car to be worked on, I wanted to look a new Toyota. I was helped by Morgan, really nice guy, but seems really covered up with customers. Morgan got me the keys to drive the car I was interested in, when I came back I asked him what fees are added onto the price of the car. Now get this, a $699.00 Toyo Guard for 2 oil changes , some fabric spray and roadside assistance. A $699.00 fee for SET, which stands for Southeast Toyota, WTH? And last a DOC fee of $699.00. So $2097.00 of fees just so I can buy a car from Serra. No thanks. Who in the internet age would fall for this? Looked online found Earl Stewart Toyota in Florida, Their price is spelled out line by line with NO dealers fee. Seems snappy uniforms and a fresh coat of paint cannot hide the fact Serra is still Serra! More

Tire Rotation Had my 45,000 service check -Only due for a tire rotation. Price was very competitive. I like having my 4Runner serviced by Toyota service technicians Had my 45,000 service check -Only due for a tire rotation. Price was very competitive. I like having my 4Runner serviced by Toyota service technicians and will continue to do so as long as possible. More

New Tacoma Purchase I came by looking to make a future purchase for my husband's 50th birthday. With Andrew's persistence and desire to make the deal happen, the deal was I came by looking to make a future purchase for my husband's 50th birthday. With Andrew's persistence and desire to make the deal happen, the deal was completed. More

Great saleswoman This is my 2nd service on vehicle. The people always provides great customer service. I was able to get my grandmother a great deal on getting a new v This is my 2nd service on vehicle. The people always provides great customer service. I was able to get my grandmother a great deal on getting a new vehicle financed at an affordable rate. More

Proud owner of 2018 Toyota Camary I drove to Serra Toyota Birmingham, Parkway East, in my 2016 Toyota Camary to get my 25000 miles service. While waiting I was approached by Ethan Lann I drove to Serra Toyota Birmingham, Parkway East, in my 2016 Toyota Camary to get my 25000 miles service. While waiting I was approached by Ethan Lann, very friendly salesman, now called friend. He made an offer unbelievable to me but he made it possible. I even had lunch on the house for my time. With my 2016 trade, no down payment, incredible extremely low interest rate and same car note. I am now a proud owner of a 2018 Toyota Camary SE. God always puts good people in your path when you are a true believer. Serra Toyota a friend for life. Are you still sitting there? Get up and get over to Serra Toyota where your hopes turns into keys. Keys to your new car and don't forget to ask for Ethan Lann my friend 😇😜 More

Great experience I came in feeling very discouraged, hopeless, and down, but Allen and the rest of the team made my experience very heart warming, relaxing, and welco I came in feeling very discouraged, hopeless, and down, but Allen and the rest of the team made my experience very heart warming, relaxing, and welcoming. I was only looking for a simpler route to take with the leasing of my car and I walked with a totally different car and no lease. Yay!!! My experience was very much appreciated and I'm very grateful for all that was done for me. More