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Serra Toyota - Service Center

Birmingham, AL

4.8
809 Reviews

809 Reviews of Serra Toyota - Service Center

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March 27, 2020

Always great service 15 years of satisfaction with Serra Toyota on my 2005 Corolla. It now has 169,00 miles and is just getting "broken in." Every scheduled maintenance ha More

by ggtdm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Milam, Matt Patterson
March 22, 2020

I really like the lounge area, coffee, donuts and the easy payment area right within the waiting area! Friendly sales staff an excellent pricing on my tires and service. Thank you Terry Davis More

by tjmkdavis
Recommend Dealer
Yes
Employees Worked With
Brian - Five stars! Excellent service with careful attention to every detail. I purchased new tires got an oil change and got a front in alignment. Thank you for such quality service
March 22, 2020

I have the BEST SERVICE GUY. 5⭐️ to Aaron Schrewsbery !! Thanks for Always making sure my car is taken car of. Wouldn’t take my car anywhere else More

by MrsKimQuick
Recommend Dealer
Yes
Employees Worked With
Aaron Shrewsbery 5 ??
March 19, 2020

I feel the price was a little expensive for just replacing one set of brakes.That’s all I have to say . Because that was my only experience. More

by Veryunhappy
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Mar 20, 2020 -

Serra Toyota responded

Hi, ​ ​Thank you for bringing this to my attention. I would like the chance to speak with you to learn about your recent experience. Can you please contact me at your earliest convenience. I appreciate your time. ​Best, ​Meghan Barnes Customer Relations Manager (205) 838-4400 ​

March 18, 2020

Work was great I was in a hurry had to get car serviced it was over due. They finished the service and let it set in pick line for 45 min 4 people got my car to move it out of the way to get other car out More

by Johndkillian
Recommend Dealer
Yes
Employees Worked With
Beh Doli, Matt Patterson
Mar 19, 2020 -

Serra Toyota responded

Hi, ​ ​Thank you for your feedback. Although we are happy to know that the work was great, I am concerned to learn that you were disappointed with your wait time. I would like the opportunity to speak with you further about your experience. At your earliest convenience, please reach out to me. ​ ​Best, ​Meghan Barnes Customer Relations Manager (205) 838-4400

March 11, 2020

The dealership was great the people work there was a wonderful experience was out of this world.I wish you were more dealership like this one but I don’t have to work this is the only when I counted tha More

by mom12
Recommend Dealer
Yes
Employees Worked With
Brett Hickman, Matt Patterson, Calvin Smith, Jerry Cheng
March 09, 2020

I like Serra Toyota’ sales and service. Matt Davidson and Josh helped with the purchase of my Highlander. Mitch Kelly helps me with all my service needs. More

by Horseloverx5
Recommend Dealer
Yes
Employees Worked With
Mitch Kelly, Matt Davidson
March 08, 2020

Clean and very professional and took great care in my needs kept me informed when they were serving my car. Will continue using this dealership. More

by Dn62mom3
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
March 01, 2020

Great place to buy and to service your vehicle. They always go above and beyond with good service, friendliness, knowledge of their products and services. And keep you comfortable and make you feel at h More

by Deborah Cusimano
Recommend Dealer
Yes
Employees Worked With
Mitch Kelley
Mar 02, 2020 -

Serra Toyota responded

Deborah, Thank you for taking the time to write an outstanding service experience. We're glad to hear Mitch went above and beyond to assist you with a high level of customer service throughout the process. Please don't hesitate to reach out in the future if you need any further auto-related assistance.

March 01, 2020

As always, the service was outstanding. Brian Milan always takes care of me and I appreciate his attention to detail. This is a big part of why we buy Toyotas. Hi More

by rdugas001
Recommend Dealer
Yes
Employees Worked With
Morgan Smith, Matt Patterson
Mar 01, 2020 -

Serra Toyota responded

Thank you for the great review. We will be sure to thank Brian for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to your next visit.

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