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Serra Toyota - Service Center

Birmingham, AL

4.8
809 Reviews
Call Service Center (205) 623-2298

809 Reviews of Serra Toyota - Service Center

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May 20, 2022

They were very nice and they explained everything that was going on with my car. Every time I go there they have the best customer service. More

by nickie.davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
May 18, 2022

The servicestaff was friendly and efficient. The answered any questions about the service an the vehicle. More

by toniw.sullivan
Recommend Dealer
Yes
Employees Worked With
Josh Wood, Matt Patterson
Report | Print
May 17, 2022

Exceptional level of service and detail. Customer experience was flawless from beginning in to end. More

by ralio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis , Matt Patterson
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May 16, 2022

I have always had a very positive experience and will always use this dealership for all my maintenance checks. More

by Ethylynpugh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
Jun 13, 2022 -

Serra Toyota responded

Hello, our team appreciates you taking the time to write a 5-star review and sharing your positive experience with our Service Team here at Serra Toyota Birmingham. We look forward to servicing your car again when needed.

May 12, 2022

The time was long and l was prepared by them. The accomplishments was great also. More

by childcsf@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt, Matt Patterson
Report | Print
May 10, 2022

Smooth, easy process in service. Always take great care of me. Will continue to be my dealership of choice for all of my service needs. More

by Cayce_lindsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh wood , Matt Patterson
Report | Print
May 09, 2022

Professional and very knowledgeable about each and every vehicle great showmanship polite and also courteous More

by Glenn carroll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
May 07, 2022

My service advisor Brandon Kiker was very professional. He explained what work was performed and assured me that my tires were safe. The service waiting room was very clean and the free coffee snacks and e More

by elana@jeff-ingram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Kiker, Matt Patterson
Report | Print
May 03, 2022

Fraud! Tried to steal my money and when I complained, started sending me threatening emails. Toyota Brand engagement center is helpless. EricF you are a thi More

by suley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erick Fitzpatrick
Report | Print
May 05, 2022 -

Serra Toyota responded

Hello, Thank you for taking the time to provide us with your feedback. We always strive for customer satisfaction and take your feedback seriously. I would love the opportunity to speak with you about your communication with our staff. Can you please reach out to me directly so we can discuss this further? I look forward to hearing from you. Meghan Barnes Customer Relations Manager (205) 838-4400

May 05, 2022 -

suley1 responded

Ms Barnes, I have just sent the following response to January Taylor who emailed me. My question to you remains the same: Finally, after more than a month someone offers an apology, so thank you for that. However, as you stated the order was refunded on 5/2 more than a month after it was placed. Further, your parts department gave an estimated shipping timeline in writing but failed to adhere to it. No problem, as you said they must be overwhelmed. But, they stopped responding to inquiries and request to cancel the order while charging my card and telling me in writing that the order will be processed 2-4 days. Then even after a week I don't get any response. This is concerning. Finally, I take action and your employee Erick Fitzpatrick sends me a threatening email to "Tag" my order and calling me a fraud. UNACCEPTABLE! What have you done to correct Mr. Fitzpatrick's behavior? Is your dealership saying that such behavior is, okay? Your Toyota brand's mission says otherwise but practically this is what I have dealt with my first (and last) Toyota. Anyone cares to correct this?

April 27, 2022

The service department were great I came early and a young men name Mr. Kiker showed up on a flying carpet, he was sharp. More

by KansasRunner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiker
Report | Print
May 13, 2022 -

Serra Toyota responded

Thank you for your positive feedback. At Serra Toyota Birmingham, our Service Department always strives to provide quality and efficient service and support when you come in for a visit. We appreciate your business, so please don't hesitate to reach out to us for any future auto-related needs.

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