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Serra Toyota - Service Center

Birmingham, AL

4.8
809 Reviews

809 Reviews of Serra Toyota - Service Center

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August 13, 2022

They helped with my problem even though I didn’t have an appointment. They were very professional and caring at the same time More

by fishingaddict.jc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
August 08, 2022

Up front pricing was not good had tps sensor installed had to bring it back a week later cause the lights were on had that fixed brought it back again and was told some totally different that’s gonna cost More

by ryoung5156@bellsouth.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon, Matt Patterson
August 07, 2022

My first time there the Service was very good, professional, and explain every detail about your vehicle problems. I’m very satisfied. More

by Bunthoeun Chea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Wood, Asst. Service Manager
August 07, 2022

Very polite and friendly. Details were explained and all questions were answered. They even had a snack station which made the visit comfortable. More

by Cutie4.me2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Smith and Aaron S.
August 03, 2022

Been a customer over 30yrs - always knowledgeable & respectful & all concerns are responded in a timely manner I have referred many individuals & families to purchase or have maintenance over the yea More

by James Hunter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Milam service , Morgan Smith, Matt Patterson
August 03, 2022

Faster good service and I feel comfortable in my waiting with coffee popcorn and jam sandwich More

by morenoalfonso22
Recommend Dealer
Yes
Employees Worked With
Ahmadou Sow, Matt Patterson
Aug 04, 2022 -

Serra Toyota responded

Serra Toyota Birmingham would like to thank you for your positive feedback. We greatly value your business and are happy to learn you were well accommodated throughout your visit.

July 28, 2022

Clean dealership, courteous and knowledgeable staff and they are willing to help you with anything you need. The service waiting area is very nice with big screen tv’s, comfortable chairs, coffee and snack More

by Yo-Yo2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Humphrey in the service department gets 5 stars from me!!!
Aug 02, 2022 -

Serra Toyota responded

We appreciate you taking the time to share your experience with our Service Department. It's great to know that our team was able to get your vehicle service completed in a timely manner to get you back on the road. The Serra Toyota Birmingham Team invites you back.

July 27, 2022

Good Job! Everybody was nice and very helpful! Thanks Will! Customer service was a 10! More

by Brandirutledge_23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will, Joseph Jenkins
July 25, 2022

The staff here are very courteous and kind, always someone around to help service you and get you comfortable. Staff is very helpful and detailed with every visit, thank you from my family. More

by jamese_hawkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Jenkins
July 23, 2022

Serra says what they will dod then lives up to it. That is a rare exception! More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
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