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Serra Toyota - Service Center

Birmingham, AL

4.8
809 Reviews

809 Reviews of Serra Toyota - Service Center

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September 11, 2022

I would have rated them 5 stars, if they weren't so expensive. But great job the first time and kept me informed on the progress. More

by Hkt400
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I worked with Mr.Shannon Grider, the tech: Ervin Estrada both 5 stars.
Sep 11, 2022 -

Hkt400 responded

The tech: Ervin Estrada and service advisor: Shannon Grider excellent job, the FIRST time, 5 stars.

September 11, 2022

Fantastic. Service and great communication. Dennis did a great job as usual. Will use again. More

by Bboy2207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Wod
September 05, 2022

I love the people there everyone is so polite and courteous and they make you feel at home. Especially Erik Fritzpatrick he is a delight to work with More

by sharone1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Fitzpatrick
Sep 06, 2022 -

Serra Toyota responded

Thank you for choosing Serra Toyota Birmingham. We are happy to know our team provided you with polite and courteous service. If you need help with any future needs please don't hesitate to reach out to us.

September 03, 2022

I bought the Toyota Tacoma in December of 1999. It now has 365,000 miles and runs like a new one. I have bought 3 cars total from Serra over the years and I’m very pleased with the service I get. More

by Ayates95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hale
Sep 03, 2022 -

Serra Toyota responded

We regard our reviews with the utmost importance and are elated to learn about your experience here at Serra Toyota Birmingham. Thank you for the great review and feedback. Words cannot describe how much we value your loyalty to us. Our team is available should you require any extra help. Have a lovely day.

September 02, 2022

They helped me and my GF a lot, my service advisor was Mitch. We appreciate the help and time he took to help us. We will go back, because of people like Mitch. More

by Dr. Santiago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch
Sep 04, 2022 -

Serra Toyota responded

Hello Dr. Santiago, we are thrilled to learn that our Service Department took the time to help you and your girlfriend out on your recent visit here at Serra Toyota Birmingham. Thank you for your loyalty, and we welcome you back anytime!

September 01, 2022

My last visit for service was greatly improved. Evidently changes have been made in the process and my service visit was MUCH smoother with less waiting. More

by Gvoelzke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Michaelis
Sep 04, 2022 -

Serra Toyota responded

Hello! Our team is glad to know that your latest visit to Serra Toyota Birmingham was much smoother. We are so very grateful to you for submitting this heartfelt recommendation of our location. Thank you for being a valued customer.

August 30, 2022

The dealership is very friendly and inviting. Everyone is willing to assist you with any questions that you may have. More

by TriciaDavisonWhite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
August 29, 2022

Serra Toyota is a professional establishment that provides courteous and through service at every visit. More

by bearogers1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
August 29, 2022

My service went great. Good customer service from my service advisor. He took time and explained everything to me. More

by Lethad15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Paulin, Matt Patterson
August 25, 2022

The workers here were very kind and helpful, and I was in and out in no time. Plus- the waiting room is very hospitable with yummy treats for customers! More

by Ltluke104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
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