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Serra Toyota - Service Center

Birmingham, AL

4.8
809 Reviews
Call Service Center (205) 623-2298

809 Reviews of Serra Toyota - Service Center

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November 06, 2022

The staff is always very personal and professional. Always keep you up on what's going on with your vehicle. More

by Ty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will, Matt Patterson
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Nov 08, 2022 -

Serra Toyota responded

Hi Ty, Here at Serra Toyota Birmingham our staff's number one goal is to be personal and professional to always let you know what the status is with your vehicle. If you require any additional help, feel free to let us know.

November 05, 2022

I know that you were busy, but 2 hours for an oil change seems excessive. More

by demccay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
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Nov 19, 2022 -

Serra Toyota responded

Hello, Thank you for your feedback. If you would like to discuss the timeliness of your recent visit with us at Serra Toyota Birmingham, please feel free to contact me. Best regards, Meghan Barnes Customer Relations Manager (205) 838-4400

November 04, 2022

Josh was very helpful to me. He communicated what was needed for my car very professional More

by avoria372000@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Jenkins, Matt Patterson
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Nov 07, 2022 -

Serra Toyota responded

Hello. We are pleased to know our Service Team communicated detailed knowledge to keep you informed on the precise service being performed on your vehicle. Thank you for trusting us here at Serra Toyota Birmingham and please let us know if you need any further assistance.

November 03, 2022

Excellent and timely customer service. I did not buy my car from this dealership. They let me make an appt for my warranty work. Hoover Toyota would not. Thank you for valuing my time! More

by drgrn1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
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Nov 06, 2022 -

Serra Toyota responded

Thank you for choosing Serra Toyota Birmingham. We are delighted to know your experience was excellent and was done in a timely manner. We strive to provide the best service possible.

November 01, 2022

The waiting room was clean with enough space to prevent feeling crowed. I was updated on the vehicle service from time to time. Having my vehicle serviced there was not a hassle at all. More

by temarn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
Nov 04, 2022 -

Serra Toyota responded

Hello, our Service Team kept you updated on the maintenance job on your vehicle for a smooth experience. We, at Serra Toyota Birmingham, are glad that you enjoyed our clean waiting room. Have a wonderful day!

October 31, 2022

Serra Toyota service is always sone right. Service Department manager, Matt Patterson and service writer Eric Hale aways keep me informed on the status. More

by tjpic1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hale, Morgan Smith, Matt Patterson
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October 27, 2022

It is very clean. Food is there for the hungry.great service, courteous. I love Sierra. This company never disappointed me. Thank you. More

by albertelew15@outlook.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
October 25, 2022

Mr. Shannon is always honest, helpful and kind. He makes my car maintenance experience such a positive one. More

by ceecee85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Grider
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October 20, 2022

The staff was friendly, knowledgeable, and courteous. I did not feel any pressure from the service manager to buy unnecessary extras. More

by kiser.j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Wood, Matt Patterson
Report | Print
October 18, 2022

Great work due to current supply chain it took a while. They worked well with my insurance company More

by sherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh wood
Report | Print
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