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809 Reviews of Serra Toyota - Service Center
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May 30, 2023
I live in Ragland and when I scheduled my appointment I told the person I had coupons for oil change and tire rotation. She said that was fine and set up the appointment. When I arrived I gave the tech my told the person I had coupons for oil change and tire rotation. She said that was fine and set up the appointment. When I arrived I gave the tech my coupons and he told me I could only use 1 coupon. I needed to schedule another appointment to use the 2nd coupon. I explained I live approximately 50 miles away could they just do both while I was there. I spoke with a manager and he refused to take both coupons. This is very inconvenient. I had my oil changed and he asked if I wanted to schedule an appointment for tire rotation. I said no. I'm not driving here again for a rotation. I rather have it done locally even it cost more. Then I asked the service tech how many miles can I drive with synthetic oil before next oil change. He said 10k miles but the sticker on the windshield says 5k. So, now I'm confused if I can drive 10k miles or only 5k. I've never had a good experience at Serra Toyota B'ham including the day I purchased my Rav4. That day was a nightmare! More
by Coolgramz
Employees Worked With
Matt Patterson
May 27, 2023
Shannon is always polite and courteous. The appointment was easy to make, and the service only took a little while. I was very pleased with the experience.. The waiting room is clean and co The appointment was easy to make, and the service only took a little while. I was very pleased with the experience.. The waiting room is clean and comfortable. More
by wwestbro
Employees Worked With
Matt Patterson
May 25, 2023
Matt Patterson and Josh Wood are two of the most friendly and helpful service professionals I’ve ever had the pleasure of working with. They always recommend the safest option while trying to save me money. and helpful service professionals I’ve ever had the pleasure of working with. They always recommend the safest option while trying to save me money. Since my work involves daily driving, I can’t afford to skimp on safety. They make my safety a priority. I’m always grateful for the trust we’ve developed throughout the 18 years I’ve been coming to Serra Toyota. More
by PriusLover
Employees Worked With
Josh Wood, Matt Patterson
May 21, 2023
There were issues but I talked to Matt and he was very nice and was going to find out the problem. No place is perfect but when there is a problem to have a service manager like Matt that calls you back nice and was going to find out the problem. No place is perfect but when there is a problem to have a service manager like Matt that calls you back immediately after you've sent the email about the issue tells you that they are on top of things. Will continue to go there More
by Payne.lynne
Employees Worked With
Matt Patterson
