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Serra Toyota - Service Center

Birmingham, AL

4.8
809 Reviews
Call Service Center (205) 623-2298

809 Reviews of Serra Toyota - Service Center

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September 19, 2023

Great experience helpful staff and courteous salesman. From start to finish they ensure quality customer care More

by anquanetteharris2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reginald Coleman, Larry Lawson
Report | Print
September 18, 2023

Service Rep was very pleasant when I arrived. They fully explained what they were going to do for this trip and let me know what the expected fees would be. More

by Jimmie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
September 18, 2023

The service was excellent and I did not have to spend the day in the dealership. More

by cdalewilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
September 17, 2023

I can't remember who took my appointment, she was courteous and informative. When I arrived to my appointment, it was like everything the greeter said was forced and I didn't feel welcome. The smil More

by wdwhatley1060
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember his name, Matt Patterson
Report | Print
Sep 18, 2023 -

Serra Toyota responded

Hello, Your satisfaction is important to us here at Serra Toyota Birmingham and I appreciate learning about your positive experiences when booking and attending your appointment. I would, however, like the chance to speak with you about the level of customer service you received from our Service Team during your initial welcome. Can you please contact me so we can discuss this further? Thank you, Meghan Barnes Customer Relations Director (205) 838-4400

September 16, 2023

Thank you for the great service. Service team was Professional and very friendly. The service on my car was completed as promised. More

by Vpatterson1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
September 13, 2023

This Dealership is very Clean & Welcoming! ! The Staff & Service Team are very Friendly, Generous & Professional!! More

by sonsande1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon , Morgan Smith, Beh Doli, Aundrae Williams, Joseph Jenkins, Ronald Babice, Shawn Jenkins, Tyree Wiley, Matt Patterson
Report | Print
September 10, 2023

I have been coming here every 5000 miles since 2008. I think that says it all More

by clevortrevor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
September 10, 2023

Greeted immediately. Asked what was needed. Very friendly and fast service. I was done within 40 minutes. More

by Slwesterfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
September 09, 2023

The team at Serra expedited my vehicle service is a professional and seamless manner. Thanks! More

by jamainedorsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Jenkins, Matt Patterson
Report | Print
September 07, 2023

It is very clean,they give breakfast and lunch snacks, they get the job completed in a timely manner More

by rdcwms55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
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