Serra Toyota of Traverse City

Purchased a 2013 Silverado pickup. Within one week the radio malfunctioned leading to a dead battery twice and the front brake pads were grinding. When changing the brake pads I noticed the sway bar had n radio malfunctioned leading to a dead battery twice and the front brake pads were grinding. When changing the brake pads I noticed the sway bar had no connecting linkages. I know that I purchased a used vehicle as is, but also thought I was dealing with a upstanding dealership. When I contacted the dealer about my concerns over the sway bar links they stated they don’t do safety inspections on the type of vehicle I purchased and that used cars these days are like the lottery they hope you win but its a gamble. I had planned on purchasing another new vehicle in the next year or so. I can guarantee you that I will not be using this dealership and will be finding one that actually inspects they vehicles prior to sales. I understand the radio issues and brake pad but to let vehicles drive off your lot with missing suspension components is a huge safety concern and reflects badly on your reputation. Buyer beware and inspect the vehicle because they sure don’t. More

They were very friendly and very attentive with everything! I would for sure recommend coming here for a vehicle they are always the best to work with! everything! I would for sure recommend coming here for a vehicle they are always the best to work with! More

The entire sales floor is amazing! Very professional and humble!! I absolutely love how welcoming they are. They went above and beyond my expectations, they made my experience amazing. humble!! I absolutely love how welcoming they are. They went above and beyond my expectations, they made my experience amazing. More

Serra Toyota Tc is the place to go for your new truck purchase! Daniel Friess was amazing to work with! He answered all of our questions and we didn't have to spend all day there. The entire staff was ve purchase! Daniel Friess was amazing to work with! He answered all of our questions and we didn't have to spend all day there. The entire staff was very friendly and accommodating. Our first oil change is free! If you're in the market go to Serra Toyota Tc!! More

Kevin at Serra Toyota Traverse City is awesome! He explained exactly what services were needed for my car and kept in communication with me the entire time. I also received a complimentary carwash. I explained exactly what services were needed for my car and kept in communication with me the entire time. I also received a complimentary carwash. I will definitely be back!! Thanks Kevin! More

I worked with Ashley and she was amazing and super nice! She was very easy to talk with and explained in great detail what needed to be done and why and also explained how severe it was. She was very easy to talk with and explained in great detail what needed to be done and why and also explained how severe it was. More

My husband and I brought my car into Serra’s service department for a simple oil change and to have them check my brakes. I had this appointment made approximately 3 weeks ahead of time. I dropped my c department for a simple oil change and to have them check my brakes. I had this appointment made approximately 3 weeks ahead of time. I dropped my car off on time at 11am. At 1:30pm I sent them a text inquiring why it was taking so long. They wrote back saying that they had not started on it yet because they were very busy. They said that they would be starting on it in the next 45 minutes! We complained to management and the only thing we got was excuses. Needless to say we got our keys and left. We will now have to take our car in to another place. There have been so many issues with this business over the years. Never again. Lesson FINALLY learned, avoid this place at all costs. More

Do t ever go through this door!!! FRED is the last person you want to deal with! Forgot to order the detail, floor mats and rim details that we set over a month in advance!! The GM FAI FRED is the last person you want to deal with! Forgot to order the detail, floor mats and rim details that we set over a month in advance!! The GM FAILED on every level of customer service after this was all brought to his attention!! They treated my girlfriend like a second class citizen after THEY dropped the ball! After all that they are making her drive to pick up the floor mats they forgot!!! WORST SERVICE EVER!!! More

Very Poor Service and seeming lack of interest to correct n Serra Openly states: "Excellence at every turn...and every straightaway" However having paid their very expensive price for an oil change ($ 71.68 n Serra Openly states: "Excellence at every turn...and every straightaway" However having paid their very expensive price for an oil change ($ 71.68 nearly double when compared to specialty oil service centers in our N Mich area ) where they offer a "MULTI-POINT INSPECTION" checking nearly 48+ items and systems on Toyota Vehicle and providing an assessment for each. My inspection form was blatantly checked as all OK at this time when in fact the majority of items on my inspection WERE NOT INSPECTED NOR WAS ANY TIME DEVOTED TO THEM. A previous experience with my wife's vehicle at this Serra Toyota service department produced the exact same results. Upon presenting my vehicle for this service I had actually applied clear tape over many of the items on the check list to see if the tape was disturbed as a result from their removing the tap to perform their inspections on each of these items. THE TAPE WAS EXACTLY AS I HAD PLACED IT, NOT DISTURBED OR REMOVED TO HAVE PROVIDED ACCESS FOR THEIR SERVICE PEOPLE TO HAVE CHECKED THE NEARLY 48 + ITEMS ON MY VEHICLE So I paid their asking price and did not receive the value promised. Seriously considering not returning to Serra Toyota again. Credit should be given to the service manage as he did return my 1st call, still waiting to hear his response from my 2nd call. More