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Serra Toyota

Overview Reviews (2,836) Inventory (419)

Serra Toyota

Name: Serra Toyota
Address: 1300 Center Point Pkwy, Birmingham, AL, 35215, US
Telephone: (205) 623-2298
Rating: 4.8

4.8

2,836 Reviews

1300 Center Point Pkwy, Birmingham, Alabama 35215

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Sales: (205) 623-2298

Service: (205) 856-6530

Parts: (205) 856-6530

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Serra Toyota

Birmingham, AL

Overview

Reviews

Vehicles

4.8

2,836 Reviews

Call Dealership (205) 623-2298

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1300 Center Point Pkwy

Birmingham, AL

35215

Directions

4.8

2,836 Reviews

Write a review

View 17 Awards

This rating includes all dealership reviews, with more weight given to recent reviews.

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View 17 Awards

Overview Reviews (2,836) Inventory (419)

Contact Serra Toyota

Sales: (205) 623-2298

Service: (205) 856-6530

Parts: (205) 856-6530

Call (205) 623-2298

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Showing 2,836 reviews

March 17, 2022

SERVICE VISIT

Service team is great. Waiting time was short and very courteous. Always smiling and willing to assist. Waiting time was short and very courteous. Always smiling and willing to assist. More

by momaharmon

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Matt Patterson

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March 16, 2022

SERVICE VISIT

Great working with Josh in service. He seems to do what is in the best interest of the customer and vehicle. Great communication. We appreciate the honest and quality work! He seems to do what is in the best interest of the customer and vehicle. Great communication. We appreciate the honest and quality work! More

by MD

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Josh - service Dept.

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March 14, 2022

SERVICE VISIT

The staff are exceptionally professional when great customer service and handling customers , cars are well taken care of customer service and handling customers , cars are well taken care of More

by Tina.iqal

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Larry Lawson, Morgan Smith, Matt Lawley, Nick Gregory, Matt Patterson

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March 12, 2022

SERVICE VISIT

It was quick. I like when you pull up and sensor read your car, nice. I like when you pull up and sensor read your car, nice. More

by pattillodoris

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Josh Richie

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March 11, 2022

SALES VISIT - NEW

Service writer Dennis Woods was very professional and helpful with receiving the service I needed. helpful with receiving the service I needed. More

by Chmccoy

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Dennis Woods

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March 07, 2022

SERVICE VISIT

I bought my car there in 2013 and that experience was a little rough, but have been working with Dennis Wood for service since. He is great and caring and the reason I have stayed with this car and Serra little rough, but have been working with Dennis Wood for service since. He is great and caring and the reason I have stayed with this car and Serra for service. Great Service Rep.! More

by Ressk

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

DennisWood, service department

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March 06, 2022

SERVICE VISIT

My only problem was I pre-ordered my warranty replacement part and it was not there. It's hard to get time off work for these issues. part and it was not there. It's hard to get time off work for these issues. More

by Cndjenkins

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Matt Patterson

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Mar 08, 2022 -

Serra Toyota responded

Hi, Thank you for bringing your recent experience to my attention in regards to your replacement part. I would like to learn more about your time here and the level of customer service received. Please reach out to me directly when you have a moment. I hope to connect soon. Meghan Barnes Customer Relations Manager (205) 838-4400

March 05, 2022

SERVICE VISIT

Great service depth. Had 10 am appointment and car was taken in exactly at 10. Diagnosed a whistling sound coming from hood seal and repaired. Had 10 am appointment and car was taken in exactly at 10. Diagnosed a whistling sound coming from hood seal and repaired. More

by Jrrogers4660

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Chris Ziadie, Torey "TJ" Marshall

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Mar 05, 2022 -

Serra Toyota responded

Hello! Thank you for your positive feedback. We are happy to know our Service Team was able to get to your vehicle at your appointment time and repair the whistling sound from your hood seal. Your business with Serra Toyota Birmingham is appreciated.

March 04, 2022

SERVICE VISIT

I’ve had my car for six years and it has been the best maintenance program I have ever had! maintenance program I have ever had! More

by pamrenshaw87

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Bryan, Morgan Smith

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Mar 05, 2022 -

Serra Toyota responded

Thank you for your positive review. Our Service Department at Serra Toyota Birmingham always aims to provide quality and professional service and support because we know how important maintenance is. Thank you for your continued support, and please don't hesitate to reach out to Serra Toyota Birmingham for any auto needs in the future.

March 03, 2022

SERVICE VISIT

I come from Wetumpka to this dealership because this is where I purchased the car, and the Toyota dealership in Montgomery has not provided me acceptable service. Hunter Parker is my service advisor, and where I purchased the car, and the Toyota dealership in Montgomery has not provided me acceptable service. Hunter Parker is my service advisor, and he always takes great care of me. I drive all of this way because customer service overall has gone way down hill. Here at Serra Toyota, I have never experienced that problem...so I will continue to come here. I appreciate the wonderful customer service. Mr. Merkerson More

by Mr. Whatchulookinat

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Hunter Parker

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Mar 03, 2022 -

Serra Toyota responded

Hello! We are happy to know our Service Team takes excellent care of your service needs and we appreciate you choosing to do business with us at Serra Toyota Birmingham.

Serra Toyota

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