Serra Toyota

From the sales process of my vehicle and the service process of my vehicle. Serra Toyota delivered excellent service. process of my vehicle. Serra Toyota delivered excellent service. More

The service is great. Maintenance is easy to schedule and they tell you what you need and do a great job. Maintenance is easy to schedule and they tell you what you need and do a great job. More

This is not my first experience with Serra Toyota. And as usual their sales team was very knowledgeable, courteous and professional. They helped me narrow down my search and put me in the vehicle that And as usual their sales team was very knowledgeable, courteous and professional. They helped me narrow down my search and put me in the vehicle that was just what I needed. More

First of all this place is a joke. . I went there and dealt with Christian Cox who had me there waiting for 4 hours before ever even letting me test drive the vehicle I was there to pur . I went there and dealt with Christian Cox who had me there waiting for 4 hours before ever even letting me test drive the vehicle I was there to purchase. When I asked him if it had a wreck on it he told me “I don’t think so” and I asked for the car fax which I never received from him. When getting back from the test drive he had me wait another 2 hours before ever getting back to me on the numbers. When he saw that I was frustrated he brought Brett into the deal to finish it off. When we decided on a deal I was then told to wait for the finance person to call me into the office (another 2 hour wait) I was so tired and wore down from being there that when we were going over all the information I neglected to notice the auto check they put in the paperwork that I ended up signing showing that the Tahoe did in fact have a wreck on its record. I ended up paying full retail price for a wrecked 2015 tahoe! When I found this out I called up there and asked for a copy of my paper work because I was never given my thumb drive with the paper work on it. They proceeded to give me the run around on it for 5 days! And I have still yet to get my thumb drive. After that time had passed I went back up there to try to trade the Tahoe back into them and they only offered me 23,500 for the tahoe after I just bought it for 33500! But they didn’t give me that figure the day I went up there! They gave me the run around for 3 hours while I was there and sent me home with no figure, only after repeating to call up there for 4 more days did I finally get in touch with the director of the used car lot and get that number. The used car lot is a joke, a scam, and a waste of time.I would not recommend this place to anyone looking to purchase a used vehicleThe tactics they use of just waiting you out to exhaust you are ridiculous, plus they push and push and push you to use them to find you financing instead of you using outside financing. The new car part actually charges you 2k extra for outside financing! What a load of crap More

Very polite and thorough. Didn't have to wait long at all. In and out Didn't have to wait long at all. In and out More