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Serra Toyota

Birmingham, AL

4.8
2,835 Reviews

1300 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,835 reviews

September 11, 2022

I would have rated them 5 stars, if they weren't so expensive. But great job the first time and kept me informed on the progress. More

by Hkt400
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I worked with Mr.Shannon Grider, the tech: Ervin Estrada both 5 stars.
Sep 11, 2022 -

Hkt400 responded

The tech: Ervin Estrada and service advisor: Shannon Grider excellent job, the FIRST time, 5 stars.

September 11, 2022

This dealership has always been an amazing business with excellent service and caring salesmen. The service department is always quick and easy. I would highly recommend them. More

by Richie 42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmadou Sow
Sep 12, 2022 -

Serra Toyota responded

Richie, we really enjoy learning of your 5-star review. Our main goal is to make sure every guest enjoys our excellent customer service and staff as much as you do. Your loyalty is highly appreciated and thanks for recommending Serra Toyota Birmingham.

September 11, 2022

Fantastic. Service and great communication. Dennis did a great job as usual. Will use again. More

by Bboy2207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Wod
September 05, 2022

I love the people there everyone is so polite and courteous and they make you feel at home. Especially Erik Fritzpatrick he is a delight to work with More

by sharone1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Fitzpatrick
Sep 06, 2022 -

Serra Toyota responded

Thank you for choosing Serra Toyota Birmingham. We are happy to know our team provided you with polite and courteous service. If you need help with any future needs please don't hesitate to reach out to us.

September 05, 2022

I was treated with respect and I received prompt service and an excellent job on my vehicle and I will recommend Serra Toyota 100 percent. More

by lindamcmiller865
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmadou Sow, Morgan Smith, Beh Doli, Aundrae Williams, Joseph Jenkins, Ronald Babice, Shawn Jenkins, Larry Paulin, Quinton Smith
Sep 06, 2022 -

Serra Toyota responded

Hi Linda, thank you for recommending us at Serra Toyota Birmingham. We thrive to treat our customers with respect and do an excellent job in a timely fashion. Let us know if we can assist you again in the future.

September 03, 2022

I bought the Toyota Tacoma in December of 1999. It now has 365,000 miles and runs like a new one. I have bought 3 cars total from Serra over the years and I’m very pleased with the service I get. More

by Ayates95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hale
Sep 03, 2022 -

Serra Toyota responded

We regard our reviews with the utmost importance and are elated to learn about your experience here at Serra Toyota Birmingham. Thank you for the great review and feedback. Words cannot describe how much we value your loyalty to us. Our team is available should you require any extra help. Have a lovely day.

September 02, 2022

Very helpful in every way. Aundrae took excellent care of me and has assisted me since my purchase. More

by Mel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aundrae Williams
Sep 03, 2022 -

Serra Toyota responded

Hi Mel, Serra Toyota Birmingham appreciates your business, and it was a pleasure for our Sales Team to take excellent care of and assist you with your car-buying needs.

September 02, 2022

Morgan Smith is always able to find what i need at a great price. He is always easy to work with, always responsive to my requests & overall a great representative of Serra Toyota. More

by spalmer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Smith
Sep 04, 2022 -

Serra Toyota responded

We appreciate knowing that our Sales Department was easy to work with and responsive to your requests. Thank you for sharing your wonderful experience at Serra Toyota Birmingham with us.

September 02, 2022

They helped me and my GF a lot, my service advisor was Mitch. We appreciate the help and time he took to help us. We will go back, because of people like Mitch. More

by Dr. Santiago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch
Sep 04, 2022 -

Serra Toyota responded

Hello Dr. Santiago, we are thrilled to learn that our Service Department took the time to help you and your girlfriend out on your recent visit here at Serra Toyota Birmingham. Thank you for your loyalty, and we welcome you back anytime!

September 01, 2022

My last visit for service was greatly improved. Evidently changes have been made in the process and my service visit was MUCH smoother with less waiting. More

by Gvoelzke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Michaelis
Sep 04, 2022 -

Serra Toyota responded

Hello! Our team is glad to know that your latest visit to Serra Toyota Birmingham was much smoother. We are so very grateful to you for submitting this heartfelt recommendation of our location. Thank you for being a valued customer.

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